William Arrazola-stanton
Trinidad
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Manager
Rally Point Rentals
Trinidad
04.2018 - 11.2025
- Managed daily operations and logistics for rental equipment and services.
- Supervised staff to ensure efficient workflow and service delivery.
- Implemented training programs to enhance employee skills and knowledge.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored staff performance and addressed issues.
- Analyzed operational processes to identify areas for improvement and efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Assistant Manager
Walmart
Trinidad
11.2012 - 07.2018
- Supervised daily operations to ensure compliance with company policies and procedures.
- Coordinated staff schedules to optimize labor efficiency and coverage.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained new employees on customer service standards and operational protocols.
- Implemented merchandising strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with management to develop promotional campaigns and store events.
- Monitored safety procedures to maintain a safe shopping environment for customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Skills
- Operations management
- Staff supervision
- Customer service
- Process improvement
- Training program development
- Conflict resolution
- Performance assessment
- Problem solving
- Strategic planning
- Team leadership
- Relationship building
- Cross-functional teamwork
- Recruiting and interviewing
- Safety procedures
- Staff development
- Decision-making
- Time management
- Project planning
Timeline
Manager
Rally Point Rentals
04.2018 - 11.2025
Assistant Manager
Walmart
11.2012 - 07.2018