William Andres Buendia Gutierrez
Resumen profesional
I am a person who strives to ensure customer satisfaction at all times. I have extensive professional experience and a solid understanding of the industry. I am comfortable working both as part of a team and independently, depending on the needs of the organization. I am looking for an opportunity to demonstrate my value in a company with a promising future.
Datos destacados
4
4
years of professional experience
1
1
year of post-secondary education
Experiencia
Customer service
EMAPTA
Bogotá, Bogotá D.C.
2025.05 - 2025.08
Eficiently resolved customer inquiries via chat * Provided expertadvice to enhance customer business operations, fostering growth and success * Help customers with their questions and provide the right information.
Virtual assistant
Pioneer Growth Equity
Texas
2025.01 - 2025.05
- Scheduled appointments by phone.
- Provided exceptional customer service resolving scheduling conflicts and addressing clients' concerns.
- Provided accurate and helpful information.
- Helped new clients with their first appointment understanding their needs.
Customer service agent
TELEPERFORMANCE
Bogota
2024.01 - 2025.01
- Efficiently resolved customer inquiries via phone and chat.
- Provided expert advice to enhance customer business operations, fostering growth and success.
- Helped customers with their questions and provided the right information.
Client service, Trainer
CONCENTRIX
Bogota
2023.01 - 2023.12
- Delivered comprehensive product training to agents, enhancing their expertise and performance.
- Addressed and resolved customer inquiries and issues by phone.
- Provided guidance and feedback to agents to improve their skills.
- Coached and mentored new agents.
- Solved customer doubts and gave the correct information.
Sales agent, Mentor
Konecta
Bogota
2022.01 - 2022.12
- Addressed customer inquiries with comprehensive product knowledge to dissolve doubts and foster trust.
- Identified and targeted potential clients.
- Aligned solutions with their specific needs.
- Mentored new sales agents, providing guidance and support to ensure team success.
Formación
Technical high school graduate - systems
TECNISISTEMAS
Bogota 2020.01 - 2021.01
Enfatiza tus habilidades clave
- Communication
- Fast learner
- Leadership
- Empathy
- Teamwork
- Good listener
- Schedule appointments
- Expert advice
- Potential clients
- Customer service
Idiomas
Spanish
Experto
C2
English
Intermedio avanzado
B2
Personalizado
- Género: Male
- Lugar de nacimiento: Bogota
Cronología
Customer service
EMAPTA
2025.05 - 2025.08
Virtual assistant
Pioneer Growth Equity
2025.01 - 2025.05
Customer service agent
TELEPERFORMANCE
2024.01 - 2025.01
Client service, Trainer
CONCENTRIX
2023.01 - 2023.12
Sales agent, Mentor
Konecta
2022.01 - 2022.12
Technical high school graduate - systems
TECNISISTEMAS
2020.01 - 2021.01