William Urrea
La Estrella
Summary
Information Technology Engineer with 12 years of experience in IT management, specializing in project management, infrastructure support, and the optimization of workflows through process automation and enhancement. Highly goal-oriented with strong analytical and problem-solving skills, proficient in prioritization and strategic decision-making, aiming to streamline and simplify internal processes for efficient outcomes.
Extensive knowledge of Microsoft Platforms (Windows Server, Office 365, PowerApps), Virtualization (Vmware, Hyper-V), Databases (SQL Server, MySQL, HANA), Software Development (C#, React, React Native, ASP.NET, .NET, Xamarin, MAUI), Endpoints (Antivirus, DLP), ERP (SAP B1), Networking (Cisco Switch, Routing), Backups and Disaster Recovery (Veeam Backup, Vmware, Acronis), AWS management including instances, storage, secure networks and automation, as well as the implementation and auditing of ISO 27001:2013 Information Security Management Systems. Since 2018, have been offering custom software development services as a freelance professional for small and medium-sized enterprises.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Director
UNIPLES SAS
08.2009 - 04.2024
- Led the planning, organization, coordination, and direction of the IT department, optimizing its functionality and enhancing customer service in alignment with company policies.
- Advised senior management on IT-related changes, improvements, issues, and suggestions, ensuring thorough auditing and follow-up.
- Monitored and managed the technological infrastructure to ensure optimal availability and performance.
- Designed, implemented, and supervised continuous improvement processes within the organization.
- Developed, maintained, and annually reviewed the continuity and availability management plan in conjunction with the company’s critical processes.
- Supervised and ensured the effective operation of the Help Desk.
- Prepared and managed the IT budget for the organization.
- Led and supported the implementation of software development projects using C#, React, React Native, ASP.NET, managing requirements and overseeing project progress.
- Implemented and maintained ISO 27001 standards within the organization.
IT Support Engineer
UNIPLES SAS
01.2009 - 08.2009
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
ISO 27001:2013 IMPLEMENTER AND AUDITOR -
Icontec
Medellín, ANT08.2013
IT Engineering -
Politécnico Colombiano Jaime Isaza Cadavid
Medellín, ANT08.2010
Skills
- IT problem-solving
- IT Budgeting
- Technical Support Management
- IT Process Improvement
- IT Training and Development
- Network Administration
- Disaster Recovery
- IT Infrastructure Management
- Virtualization Technologies
- Information Security
- Data Analytics
Certification
- MCSA: Windows Server 2016
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified Professional
- Vmware Certified Professional 6 - Data Center Virtualization
Accomplishments
- Implemented the ERP system - SAP Business One.
- Established processes within the organization to achieve 99.95% availability.
- Developed an organizational recovery and disaster plan.
- Installed and maintained the ISO 27001 Information Security Management System.
- Migrated from HP Blade servers to HPE Synergy 480 servers.
- Implemented a virtualized environment for server management within the organization.
Timeline
IT Director
UNIPLES SAS
08.2009 - 04.2024
IT Support Engineer
UNIPLES SAS
01.2009 - 08.2009
ISO 27001:2013 IMPLEMENTER AND AUDITOR -
Icontec
IT Engineering -
Politécnico Colombiano Jaime Isaza Cadavid
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