William South

My official job title is a Customer Service Clerk

• Assisted customers with inquiries, ensuring timely and accurate responses.
• Processed transactions efficiently using point-of-sale systems to enhance customer experience.
• Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
• Built strong relationships with customers, fostering trust and loyalty through exceptional service.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Take 20+ calls a day for varying customer questions.

This was a small business so i picked up where others left off

• Assisted customers in selecting appropriate footwear and apparel based on individual needs.
• Maintained product displays to ensure an organized and appealing shopping environment.
• Collaborated with team members to achieve sales goals and improve store performance.
• Processed transactions accurately using point-of-sale systems, enhancing customer satisfaction.
• Resolved customer inquiries and complaints promptly, fostering positive relationships.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Took 5-20 calls a day relating to any questions