William Shinholt
Colorado Springs
Summary
Dynamic Senior Underwriter at Progressive with a strong background in risk assessment and fraud detection. Demonstrates expertise in enhancing underwriting guidelines through analytical thinking and collaborative efforts. Proven track record in conflict resolution and process improvement, consistently delivering precise evaluations that align with organizational objectives. Recognized for building robust customer relationships and fostering team success.
Overview
17
17
years of professional experience
Work History
Senior Underwriter
Progressive Insurance
Colorado Springs
09.2018 - Current
- Determine the level of acceptable risk by reviewing applications for coverage and loss control reports.
- Review databases, third-party, and in-house tools for indicators of fraud, rate inaccuracy, or unacceptable risks.
- Routinely identifies, shares, and utilizes a plan of investigation and research.
- Performs research to confirm risk acceptability and/or rating accuracy.
- Probes the policyholder or agent to clarify existing information for risk acceptability and rate accuracy.
- Consults and collaborates with process consultants, product managers, and claims adjusters to determine the acceptability of risks and to improve underwriting guidelines.
- Chooses or prepares memos and/or emails to request information and to take corresponding corrective action.
- Resolves disputes with individuals regarding risks and rate discrepancies.
- Provides technical support and skill development to peers.
- Communicated suggestions for systems and process enhancements to the appropriate business areas.
- Investigates issues and proactively looks for inaccuracies that could affect the proper underwriting of a policy.
- Effectively uses current systems and applies the most up-to-date procedures and enhancements.
- Cultivated and strengthened productive relationships with customers, field representatives and outside agencies.
Licensed Sales and Service Representative
Progressive Insurance
Colorado Springs
08.2011 - 09.2018
- Providing quotes and education about products to potential customers.
- Selling multiple different lines of insurance and products to customers.
- Coverage counseling and policy services to existing customers
- Continuing education to maintain licensing.
- Following up on and maintaining a daily log of lead generations.
- Working closely with leadership to ensure all criteria are being met.
Tier 1 Technical Support
Volt
Colorado Springs
07.2009 - 04.2011
- Answer inbound calls, and identify client needs.
- Troubleshoot issues, and resolve.
- Utilize the company guidelines for problem resolution.
- Escalate to the appropriate team if necessary.
- Follow up on web tickets.
Water Meter Installer
Mountain States Pipe and Supply
Colorado Springs
06.2008 - 07.2009
- Schedule route daily
- Determine scope of each job
- Program and install satellite transmission unit on building exterior
- Test transmission unit for functionality
- Utilize hand held computer device for tracking data
Education
High School Diploma -
William Mitchell High School
Colorado Springs, CO05-2002
Skills
- Risk assessment
- Data analysis
- Fraud detection
- Policy evaluation
- Underwriting guidelines
- Customer relationship management
- Analytical thinking
- Training development
- Process improvement
- Decision-making
- Teamwork and collaboration
- Multitasking Abilities
- Conflict resolution
- Organization and time management
- Technical support
- Regulatory compliance
- Team collaboration
- Problem solving
Timeline
Senior Underwriter
Progressive Insurance
09.2018 - Current
Licensed Sales and Service Representative
Progressive Insurance
08.2011 - 09.2018
Tier 1 Technical Support
Volt
07.2009 - 04.2011
Water Meter Installer
Mountain States Pipe and Supply
06.2008 - 07.2009
High School Diploma -
William Mitchell High School
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