Summary
Overview
Work History
Skills
Other Info
Timeline
Generic

William P. Randall

Regional Manager Of Operations
Thornton

Summary

Over 30 years restaurant management experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty and concerns for our guests’ needs. Good conflict-resolution skills. Work well under pressure and meeting deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Overview

16
16
years of professional experience

Work History

Regional Manager of Operations

Snooze AM Eatery
01.2020 - Current
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
  • Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Oversaw regional growth through strategic planning, market research, and competitive analysis.
  • Opened 2 new locations and led the remodel and relocation of two other locations

Director of Operations

Old Chicago Pizza & Taproom
10.2012 - 08.2019
  • Responsible for the performance of 8 company owned restaurants, averaging over $24M in sales annually.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Interviewing and hiring of all management staff
  • Build sales through teaching managers how to train and inspire staff to build check and traffic.
  • Ensure all marketing initiatives are executed to company standards
  • Ensure all restaurants maintain safe food handling measures, per company and local health department standards
  • Ensure restaurants meet and beat financial obligations, including but not limited to… food and bar COGs, labor, supply costs, repair & maintenance and sales.
  • I was the operators voice and chief editor for all marketing and training material


General Manager

Rock Bottom Brewery
02.2009 - 10.2012
  • Responsible for all aspects of the restaurant including hiring, training for both back of the house as well as front of the house. Daily duties include ordering and receiving goods for the restaurant. Responsible for over 60 employees, schedules, P&L’s, sales, marketing, promotions, brewery operations, wholesale beer sales, as well as all repairs & maintenance for the restaurant.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Skills

Operational improvement

Data-driven decision making

Workforce planning

Cross-functional coordination

Strategic planning and execution

Leadership training

Quality assurance

Cost control

Time management abilities

Other Info

I grew up in the restaurant industry with McDonald's being my first real job. I was promoted to shift supervisor the day I turned 18. I worked for Nobel Sysco Food Services and was the co-owner of a pizza shop called Windy City Pizza. I also worked at the Colorado Convention Center and Currigan Hall as a concessions manager and a banquet captain. When I left that company, I was the Head Banquet Captain. I am a father of 3 boys and have been happily married for 24 years. I have been a youth baseball coach for over a decade and spent 8 years as a member the Board of Directors for my local youth baseball organization. Five of those years I was the League President.

Timeline

Regional Manager of Operations

Snooze AM Eatery
01.2020 - Current

Director of Operations

Old Chicago Pizza & Taproom
10.2012 - 08.2019

General Manager

Rock Bottom Brewery
02.2009 - 10.2012
William P. RandallRegional Manager Of Operations