William Packer
EAGLE
Summary
Diligent Server with background in support services. Effectively managed administrative tasks and provided exceptional customer assistance. Demonstrated reliability and adaptability in fast-paced environments, showcasing strong communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Support Staff Member
Capitol Public House
03.2024 - Current
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Communicated with clients on behalf of staff to relay messages and information.
Cashier/Fuel Dock Attendant
Clinton Marina
06.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Assisted mechanics with repairing and servicing vehicles.
- Coordinated between billing department and customers to resolve problems.
- Explained repair and maintenance procedures to customers for full comprehension.
- Liaised with customers to determine vehicle issues and identify problems.
- Checked tools and equipment to prevent accidents and injuries.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Followed safety protocols while working, avoiding accidents and injuries.
- Reported operations and equipment problems to supervisor for prompt handling.
- Conducted regular inventory checks to ensure adequate stock levels of fuel and other essential supplies.
- Trained new team members in proper fuel handling procedures, fostering a knowledgeable workforce committed to safety.
- Maintained a clean and safe dock environment, reducing hazards and promoting safety for all guests.
- Safely operated fuel pumps under various weather conditions, maintaining accurate measurements during fuel dispensation tasks even in challenging circumstances like high winds or heavy rainfalls.
- Contributed to a positive workplace culture among dock staff, fostering camaraderie and promoting a collaborative approach to daily tasks.
- Educated customers about local maritime regulations, promoting adherence to rules while fostering an enjoyable boating experience for all users of the waterways.
- Addressed customer inquiries professionally and promptly, contributing to positive guest experiences.
- Assisted in marina marketing efforts, such as distributing promotional materials or participating in community events, to attract new customers and enhance the marina''s reputation.
- Ensured accurate record-keeping of fuel transactions for seamless billing processes and effective financial tracking purposes.
- Performed routine maintenance on fuel dock equipment, ensuring reliable functionality during peak operation times.
- Assisted boaters with docking, resulting in smooth and stress-free arrivals and departures.
Customer Service Cashier
Fly Fishing Outfitters
06.2023 - 05.2024
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
Support Staff Member
El Segundo
12.2022 - 01.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
Education
High School Diploma -
Eagle Valley High School
Gypsum, CO06.2026
Skills
- Telephone assistance
- Support services
- Opening and closing procedures
- Customer relations and communications
- Critical thinking
- Teamwork
- Multitasking and time management
- Fast learner
- Reliability
- Writing and editing
Languages
Russian
Professional
Affiliations
- Rock climber
- Artist
Education and Training
true,other
Timeline
Cashier/Fuel Dock Attendant
Clinton Marina
06.2024 - 08.2024
Support Staff Member
Capitol Public House
03.2024 - Current
Customer Service Cashier
Fly Fishing Outfitters
06.2023 - 05.2024
Support Staff Member
El Segundo
12.2022 - 01.2024
High School Diploma -
Eagle Valley High School
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