William Fredd
Colorado Springs
Summary
Dynamic General Manager with extensive experience at Loaf 'N Jug, excelling in operations management and team leadership. Proven track record in enhancing service quality and driving sales growth through effective training and inventory control. Adept at fostering a collaborative environment, ensuring high employee satisfaction and customer relations.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Loaf 'N Jug Corporate Office
04.2024 - 09.2025
- Assisted in developing operational strategies to enhance team productivity and service quality.
- Supported daily management tasks, ensuring smooth operations and adherence to company policies.
- Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
- Participated in training sessions, gaining knowledge of industry standards and best practices.
- Maintained accurate records of inventory, contributing to effective supply chain management.
- Engaged with customers to gather feedback, enhancing service delivery and satisfaction levels.
- Adapted quickly to new tools and systems, increasing overall operational effectiveness within the team.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Multi Unit Multi Brand General Restruant Manger
Sbarro's Pizza /loafn Jug
12.2022 - 03.2024
- Led daily operations to ensure efficient workflow and optimal service delivery.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Developed employee schedules to align staffing with peak business hours effectively.
Restaurant General Manager
Subway / Loaf N Jug
02.2021 - 12.2022
- Led daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and executed marketing strategies to increase brand awareness and sales.
Resident Assistant Manager
Subway
06.2020 - 02.2021
- Trained new staff on operational procedures and customer service excellence.
- Improved team communication by implementing regular feedback sessions.
- Streamlined inventory management processes to enhance stock accuracy.
- Led initiatives to increase customer satisfaction scores through targeted training programs.
Sargent
Army
01.2016 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Satellite Communications System Operator
Army
04.2012 - 02.2020
- Operated satellite communication systems to ensure reliable data transmission and connectivity.
- Monitored system performance, identifying and resolving technical issues to optimize operations.
- Collaborated with cross-functional teams to enhance system functionality and user experience.
- Conducted routine maintenance checks, ensuring compliance with industry standards and operational protocols.
- Trained junior operators on system operations, fostering a culture of knowledge sharing and teamwork.
- Developed and implemented standard operating procedures for satellite communications processes to improve efficiency.
- Analyzed performance data, providing insights that led to strategic improvements in service delivery.
- Led troubleshooting efforts during outages, coordinating with stakeholders for swift resolution and minimal downtime.
Education
Associate of Science - Culinary Arts And Restruant Mangement
YTI
Lancaster, PA07-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Inventory control
- Customer relationship management
- Employee scheduling
- Administrative skills
Timeline
General Manager
Loaf 'N Jug Corporate Office
04.2024 - 09.2025
Multi Unit Multi Brand General Restruant Manger
Sbarro's Pizza /loafn Jug
12.2022 - 03.2024
Restaurant General Manager
Subway / Loaf N Jug
02.2021 - 12.2022
Resident Assistant Manager
Subway
06.2020 - 02.2021
Sargent
Army
01.2016 - 02.2020
Satellite Communications System Operator
Army
04.2012 - 02.2020
Associate of Science - Culinary Arts And Restruant Mangement
YTI