WILLIAM FRANCO
Bogotá
Summary
Property Manager with extensive expertise in property operations and maintenance, focusing on financial management, tenant relations, and regulatory compliance. Proven track record in enhancing tenant relationships and negotiating lease agreements to maintain high occupancy rates. Skilled in implementing strategic improvements that drive operational efficiency and profitability across multiple properties. Committed to ensuring optimal client satisfaction through effective management practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
Westward360
Chicago
06.2023 - 08.2025
- Streamlined day-to-day operations for residential properties across diverse communities.
- Coordinated property maintenance requests and scheduled vendor services to enhance efficiency.
- Conducted regular property inspections to verify compliance with safety standards.
- Maintained accurate financial records and prepared monthly reports for management review.
Operations Manager, Customer Experience
The Living Adventure
Doha
02.2022 - 08.2025
- Developed training programs to enhance service delivery standards.
- Oversaw daily operations, ensuring efficient workflow and resource allocation.
- Analyzed customer feedback to pinpoint service improvement areas.
- Implemented new procedures to optimize operational efficiency.
- Established key performance indicators for tracking progress on customer experience goals.
- Drove customer escalations to resolution through direct client engagement.
Duty Manager
Florentina Hostel
Medellin
01.2020 - 11.2022
- Coordinated staff schedules and facilitated training for new employees to enhance productivity.
- Addressed employee issues in absence of general manager to maintain operational continuity.
- Reviewed customer feedback surveys to identify improvement opportunities and enhance service quality.
- Resolved customer problems escalated by staff to ensure satisfactory outcomes.
Food and Beverage Manager
Viajeros Hostel
Medellin
01.2019 - 12.2020
- Oversaw daily operations of food and beverage services at high-volume venues.
- Developed and implemented seasonal menus to elevate guest experiences.
- Coordinated inventory management through industry-standard software systems.
- Collaborated with chefs to ensure quality control of food presentation.
- Organized special events, including banquets and corporate functions, with efficiency.
- Managed staff scheduling, inventory control, cost management, and customer service in food and beverage department.
Education
Some College (No Degree) - Business Administration And Management
UMB College
Bogota, ColombiaSkills
- Property management and operations oversight
- Safety compliance
- Customer experience and satisfaction
- Performance metrics analysis
- Staff training and development
- Effective communication skills
- Event organization and coordination
- Problem solving strategies
- Staff management and leadership
- Property inspections and tours
Certification
- Hotelogix PMS
- Guest Service
- Front Desk
- Housekeeping
- Financials
Languages
Spanish
First Language
English
Proficient (C2)
C2
Italian
Elementary (A2)
A2
Arabic
Beginner (A1)
A1
Timeline
Property Manager
Westward360
06.2023 - 08.2025
Operations Manager, Customer Experience
The Living Adventure
02.2022 - 08.2025
Duty Manager
Florentina Hostel
01.2020 - 11.2022
Food and Beverage Manager
Viajeros Hostel
01.2019 - 12.2020
Some College (No Degree) - Business Administration And Management
UMB College