Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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William Fletcher

Littleton

Summary

Dynamic and results-oriented professional with a proven track record at Nordstrom, where I enhanced customer satisfaction and loyalty through exceptional service and prompt issue resolution. Skilled in time management and problem-solving, I effectively led teams at Target to exceed sales goals. Known for fostering inclusive environments, my friendly demeanor and attention to detail have consistently improved team performance and customer relations.

Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in Desired Position role.

Overview

4
4
years of professional experience

Work History

Barista

Nordstrom
01.2023 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Salesperson

Highline
01.2023 - 01.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Team Leader

Target
10.2020 - 12.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Associates Liberal Arts - Liberal Arts

Blinn College
Brenham, TX
03.2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Exceptional customer service
  • Adaptive and creative

Accomplishments

During my time at the Nordstrom Ebar I was recently nominated for an acknowledgement for customer service. Throughout all departments in Nordstroms I had been selected and recognized for allstar of the month. I provided excellent customer service as well as personable rapport with new and regulars alike.

Timeline

Barista

Nordstrom
01.2023 - Current

Salesperson

Highline
01.2023 - 01.2023

Team Leader

Target
10.2020 - 12.2022

Associates Liberal Arts - Liberal Arts

Blinn College
William Fletcher