William Carlson
Pueblo
Summary
Dynamic sales associate with proven expertise in customer service and cash handling at Loaf 'N Jug. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in multi-tasking and maintaining a positive environment, consistently fostering loyalty and rapport with customers.
Diligent Crew Member with background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs.
Capable and willing to work nights, overnights, weekends, holidays, and be on call.
Overview
9
9
years of professional experience
Work History
Sales Associate
Loaf 'N Jug
11.2024 - 01.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve daily sales targets.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new hires on store policies and operational procedures.
- Handled cash management and balanced registers at end of shifts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Member
Taco Bell
05.2022 - 01.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Operated kitchen equipment, ensuring adherence to food safety standards and cleanliness protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Assisted in inventory management by restocking supplies and maintaining accurate stock levels.
- Monitored dining area cleanliness, ensuring a welcoming environment for customers at all times.
- Participated in team meetings to discuss strategies for improving service delivery and operational performance.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
McDonald's
08.2016 - 06.2022
- Trained new crew members on operational procedures and best practices for food preparation.
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased customer satisfaction with prompt and accurate order taking.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
East High School
Pueblo, COSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Cash register operation
- Money handling
- Sales expertise
Accomplishments
- Achieved Honor roll
- Commended by several members of management
- Awarded “Employee of the Month” in 2021.
Timeline
Sales Associate
Loaf 'N Jug
11.2024 - 01.2026
Crew Member
Taco Bell
05.2022 - 01.2025
Crew Member
McDonald's
08.2016 - 06.2022
High School Diploma -
East High School