Whitney Wilcox
Aurora
Summary
Results-driven professional with 15 years of experience in operations, compliance, and team leadership in client-facing environments. Expertise in leading teams, resolving complex issues, and ensuring regulatory compliance. Skilled in training, mentoring, and performance management while fostering strong stakeholder relationships. Transitioning into Human Resources or People Operations, leveraging a solid foundation in compliance and organizational leadership.
Overview
3
3
years of professional experience
Work History
Supervisor, Transportation Services
Graebel Companies
Aurora
06.2025 - 03.2026
- Supervise and support daily operations for government household goods (HHG) relocation services, ensuring full compliance with GSA, JTR, and agency-specific regulations.
- Oversee end-to-end move management, including booking, documentation, weight compliance, and delivery coordination for domestic and international shipments.
- Review and approve shipment documentation for accuracy, ensuring adherence to contractual requirements and minimizing billing discrepancies or write-offs.
- Act as an escalation point for complex employee and client relations issues, resolving conflicts while maintaining professionalism and compliance.
- Ensure compliance with federal regulations and internal policies, reducing risk and maintaining operational integrity.
- Ensure proper application of valuation coverage, shipment weight allowances, and reweigh requirements in accordance with federal guidelines.
- Collaborated with carriers, agents, and internal departments to coordinate logistics and resolve delays, ensuring timely service delivery.
- Implemented process improvements that enhanced service quality and accuracy in daily operations.
- Led, trained, and mentored employees, enhancing performance development and streamlining onboarding processes.
- Support onboarding and continuous training of new team members, fostering a knowledgeable and high-performing team environment.
Senior Lead, Transportation Services
Graebel Companies
Aurora
01.2023 - 06.2025
- Served as senior point of contact for government relocation operations, ensuring seamless daily operations.
- Coordinated domestic and international household goods (HHG) shipments, ensuring compliance with GSA, JTR, and agency-specific guidelines.
- Functioned as escalation resource for complex move scenarios, resolving weight discrepancies, transit delays, and customer concerns.
- Reviewed shipment documentation for accuracy, ensuring proper billing, rating, and adherence to contractual requirements.
- Provided guidance and real-time support to team members, helping resolve issues and maintain service quality standards.
Education
High school Diploma -
Gateway High School
Aurora, CO01-2006
Some College (No Degree) - Sociology and business administration
Colorado State University
Pueblo, COSkills
- Logistics Coordination
- Quality Assurance
- Data Entry
- Documentation Management
- Time Management & Prioritization
- Problem Solving & Conflict Resolution
- Written communication
- Customer service
Accomplishments
- Achieved 99.8% accuracy, exceeding departmental KPI’s
- Maintained zero write-offs, ensuring strict compliance and attention to detail
- Built strong relationships with federal clients, driving consistent satisfaction and retention.
Professional Overview
Strategic and people-focused professional with 15+ years of experience in operations, compliance, and team leadership within high-stakes, client-facing environments. Proven ability to lead teams, resolve complex employee and customer issues, and ensure adherence to regulatory policies. Experienced in training, mentoring, and performance management while maintaining strong stakeholder relationships. Seeking transition into Human Resources or People Operations, leveraging a strong foundation in compliance, communication, and organizational leadership.
Timeline
Supervisor, Transportation Services
Graebel Companies
06.2025 - 03.2026
Senior Lead, Transportation Services
Graebel Companies
01.2023 - 06.2025
High school Diploma -
Gateway High School
Some College (No Degree) - Sociology and business administration
Colorado State University