Whitney Coughlin
Colorado Springs
Summary
Passionate, and engaging sales professional offering, 10 years of experience. Working with different companies to bring honesty and integrity to the sales industry. Always making sure, its a cozy, warm experience from beginning to end. So they know, exactly where their favorite, company, store or lounge is!
Overview
7
7
years of professional experience
Work History
Cigar Lounge Hostess
Stanley Pappas Cigar
07.2023 - 12.2025
- Management of cigar lounge from open until close. Regular shifts 6 hours. Saturday 11-7 hour day shifts.
- Sales and Beverages with spread sheets of total sales per shift. Phone call to owner each shift. Between 300$-1,000$.
- Meeting with cigar representatives, gaining product and branding knowledge. Tobacco tasting for the best crafted cigar experience.
- Lounge cleaning opening and closing. Lights, humidors on, TVs, cash register, sales, beverages, always working on building customer rapport.
- Restocking and organizing humidor in order of country, Tastes and strengths. Letting the owners know, when we're low on certain brands.
- Full cigar training.
Cigar Lounge Hostess
Brown Palace Hotel
04.2022 - 06.2023
- Greeted and Informed patrons of specialties and features.
- Sold cigars for hotel and events.
- Cleaning lounge duties
- Served beverages.
- Hosting lounge private events. Set up and broke down seating for events. Seating for private events or meetings.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
VIP Hospitality Host
VCG Holdings
01.2019 - 03.2022
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Recorded guest payments, verifying identification and credit information to prevent fraud.
- Provided highest quality customer service standards by anticipating customer needs.
- Promoted value-added services,such as vouchers and special access options to in crease guest satisfaction.
- Cultivated new business through up-selling and expanding current accounts.
Education
High School Diploma -
Community Prep School
Colorado Springs, CO01-2007
Skills
- Management
- Cash register
- Credit Card payments
- Sales
- Scheduling and Reservations
- Restocking and ordering inventory
- Rapport building
- Up-Selling
- Sales Forecasting
- Negotiation tactics
- Customer- and service-oriented
- Events
- Three step sales
- Great execution
Timeline
Cigar Lounge Hostess
Stanley Pappas Cigar
07.2023 - 12.2025
Cigar Lounge Hostess
Brown Palace Hotel
04.2022 - 06.2023
VIP Hospitality Host
VCG Holdings
01.2019 - 03.2022
High School Diploma -
Community Prep School
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