Whitney Bass
Milliken
Summary
Proactive office manager recognized for exceptional attention to detail and time management. Successfully developed office procedures that optimize workflow and enhance communication among team members.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Office Manager
Rider Chiropractic and Sports Medicine
Johnstown
05.2022 - 10.2023
- Managed daily office operations and maintained a professional environment.
- Coordinated patient scheduling and ensured efficient appointment flow.
- Oversaw inventory management for medical supplies and office materials.
- Insurance management
- Assisted in billing processes and verified insurance information for patients.
- Developed office procedures to enhance workflow and team communication.
- Handled patient inquiries and provided support for administrative tasks.
Customer Sales and Service Expert
Scheels Sporting Goods
Johnstown
05.2021 - 02.2022
- Assisted customers with product selection and provided detailed product information.
- Managed customer inquiries through phone, email, and in-person interactions.
- Processed transactions accurately and efficiently at the point of sale.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Collaborated with team members to improve customer service strategies and techniques.
- Educated customers on promotions and loyalty programs available in-store.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Answered telephone inquiries promptly and professionally.
- Developed strong relationships with clients through effective communication skills.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
Office Administrative Assistant
Xcel Energy
Henderson
12.2015 - 12.2018
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for team members.
- Assisted with document preparation and ensured compliance with company standards.
- Supported project management efforts by tracking deadlines and deliverables.
- Developed and maintained office procedures to enhance workflow efficiency.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Payroll management of over 30 employees
- Expense report tasks
Education
Loveland High School
Loveland, COSome College (No Degree) - Early Childhood Care And Education
Aims Community College
Greeley, COSkills
- Office management
- Patient scheduling
- Insurance verification
- Inventory oversight
- Customer relationship management
- Document preparation
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Administrative support
- Banking operations
- Office administration
- Documentation and control
- Clerical support
- Meeting planning
- Scheduling coordination
- Payroll processing
- Financial accounting
- Document management
- Customer service
- Information protection
- Expense reporting
Timeline
Office Manager
Rider Chiropractic and Sports Medicine
05.2022 - 10.2023
Customer Sales and Service Expert
Scheels Sporting Goods
05.2021 - 02.2022
Office Administrative Assistant
Xcel Energy
12.2015 - 12.2018
Loveland High School
Some College (No Degree) - Early Childhood Care And Education
Aims Community College