Whitley Luoma
Loveland
Summary
Accomplished Shift Leader at Dutch Bros with a strong background in conflict mediation and emergency response. Demonstrates a creative mindset and exceptional interpersonal skills. Excels in motivating teams to exceed goals, enhancing customer experiences, and upholding high safety standards. Proven track record in leadership, training, and operational excellence, with a dedicated commitment to professional growth and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Massage Therapist
Back To Health Chiropractic
08.2024 - Current
- Advised clients on areas such as posture, at-home exercises and stretches.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Shift Leader
Dutch Bros
10.2021 - 08.2024
- Problem-solve and troubleshoot issues with technology within the stand
- Communicate effectively with other leadership members to create a positive work environment
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Held team members accountable during shift by effectively coaching to improve performance
- Provided guidance on how to handle difficult customer situations in a professional manner
- Adhered strictly to cash handling protocols and security measures at all times
- Utilized effective communication skills to motivate team members to achieve goals
Barista
Dutch Bros
03.2021 - 08.2024
- Communicate effectively with customers to educate them on products
- Communicate between crew members to efficiently work through busy hours and create a welcoming environment
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Camp Counselor and Birthday Party Host
Genesis Health Club
08.2018 - 08.2020
- Managed multiple tasks simultaneously while supervising large groups of children
- Assisted with financial payments
- Ensured safety protocols were followed at all times during activities both inside and outside of the facility
- Created an inclusive environment for all campers
Education
Massage Therapy - Massage Therapy
Front Range Community College
Fort Collins, CO05.2024
Skills
- Creative Mindset
- Interpersonal Skills
- Time Management
- Documentation And Reporting
- Equipment Inspection
- Conflict Mediation
- Goal Setting and Tracking
- Emergency Response
- Professionalism and ethics
- Customer Service Focus
Certification
CPR and First Aid
Timeline
Massage Therapist
Back To Health Chiropractic
08.2024 - Current
Shift Leader
Dutch Bros
10.2021 - 08.2024
Barista
Dutch Bros
03.2021 - 08.2024
Camp Counselor and Birthday Party Host
Genesis Health Club
08.2018 - 08.2020
CPR and First Aid
Massage Therapy - Massage Therapy
Front Range Community College
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