Wesley Gould
Automotive Service Advisor
Westminster
Summary
Highly motivated Automotive Sales Associate with extensive customer service and sales experience. Strive to improve buying experience, and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Big O Tires
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Sales Associate
Big O Tires
07.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Service Manager
Big O Tires
09.2021 - 07.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Sales Associate
Big O Tires
07.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Big O Tires,
04.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
C Technician
MIDAS
01.2019 - 04.2021
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Executed diagnostics, troubleshooting and evaluations on vehicles.
- Maintained quality assurance and customer satisfaction objectives.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
General Service Technician
Big O Tires
03.2019 - 01.2020
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Maintained and managed tire and hardware inventory with stock assessments.
- Kept shop areas neat, clean and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
General Service Technician
Big O Tires
05.2018 - 03.2019
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Fast Food Worker
Wendy's
07.2016 - 05.2018
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Mountain Range High School
Westminster, CO05.2019
Skills
- Suspension
- Brake Repair
- Alignment
- Automotive Diagnostics
- Vehicle Maintenance
- Service Technician Experience
- Oil Change
- Tire Service
- Mechanical Knowledge
- Auto Service Management
- Automotive Repair
- Mechanic Experience
- Delivery Driver Experience
- Equipment Repair
- Sales
- Customer Service
- Worker Training
Timeline
Sales Associate
Big O Tires
10.2022 - Current
Sales Associate
Big O Tires
07.2022 - 10.2022
Service Manager
Big O Tires
09.2021 - 07.2022
Sales Associate
Big O Tires
07.2021 - 09.2021
Sales Associate
Big O Tires,
04.2021 - 07.2021
General Service Technician
Big O Tires
03.2019 - 01.2020
C Technician
MIDAS
01.2019 - 04.2021
General Service Technician
Big O Tires
05.2018 - 03.2019
Fast Food Worker
Wendy's
07.2016 - 05.2018
High School Diploma -
Mountain Range High School
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