Wesley Bruce

• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store's vision.
• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store's vision.
• Helped the store exceed monthly sales plans by 10% or more

every month since joining the business by leveraging strategic

planning, operational excellence, and creating a culture of

accountability and performance.

• Conduct behavioral and competency-based interviews while

helping identify top leadership talent aligned with company

culture and business objectives.

• Partnered with Visual Merchandising and Buying teams to

align product assortment and presentation with customer

demand and market trends.

• Selected to pilot the company's implementation of Tulip,

utilizing the platform to drive client acquisition, client

outreach, appointment booking, and personalized customer

engagement strategies.

• Leveraged Tulip and clienteling initiatives to strengthen

customer relationships, generate repeat business, and drive

incremental sales opportunities.

• Assisted in the successful opening of the rag & bone Miramar

Temp Pop-Up, helping establish operational processes, team

culture, and client experience standards.

• Served as Acting Store Manager for 3 months of the stores 6

months, leading daily operations, sales performance, staffing,

and customer experience initiatives.

• Supported leadership of a $13.5M flagship business,

partnering with senior leadership to drive sales performance,

client retention, and operational excellence.

• Directly coached and developed a team of 6 designated

sellers (commission-based stylists), focusing on sales

productivity, client acquisition, and service standards.

• Held designated sellers accountable for achieving Sales Per

Hour SPH targets through performance coaching, business

planning, and consistent follow-up.

• Drove client development initiatives through oversight

of private styling appointments, ensuring appointment

conversion, customer retention, and personalized luxury

experiences.

• Collaborated with cross-functional partners to execute

company initiatives, workforce planning, and operational

objectives.

• Managed day-to-day retail operations while balancing sales,

service, and talent development priorities.

• Lead an exceptional guest experience on the floor through

assessing the level of guest connection and technical product

education and supporting team members to address gaps

through feedback and coaching

• Directly oversee the Sales & Service Associates and Cashiers;

responsible for recruitment and development of talent

• Partners with the General Manager to track store metrics,

build sales strategies, and maintain budget goals

• Serve as a key business leader for a high-volume luxury retail

store, partnering with General Manager to drive growth from

$6.5M to $9M in under 4 years

• Lead and develop a team of 48 associates, including 8 full-

time sales professionals, fostering a high-performance,

customer-focused culture.

• Assumed responsibility as Acting General Manager for five

during the General Managers leave of absence, overseeing all

aspects of store operations, talent management, client

development, and business performance

• Analyzed business trends, workforce needs, and key

performance indicators to execute strategies that maximize

sales, productivity, and profitability.