Wendy Calderon
GREELEY
Summary
Results-driven professional with extensive experience in Customer Service at Circle K. Expertise in cash handling, inventory management, and effective communication to enhance customer satisfaction. Proven ability to manage high-volume transactions and resolve issues promptly, contributing to operational efficiency and customer loyalty.
Overview
17
17
years of professional experience
Work History
Food CAPTAIN AND CASHIER
Circle K
08.2023 - Current
- Achieved balanced cash drawer at shift end through accurate maintenance.
- Streamlined inventory management by efficiently restocking and organizing products.
- Enhanced customer satisfaction by resolving inquiries and issues promptly.
- Maintained food safety by sanitizing surfaces to prevent cross-contamination.
- Trained new cashiers on operational procedures and customer service excellence.
- Fostered customer loyalty by building lasting relationships and encouraging repeat visits.
Cashier
McDonald's
06.2020 - 09.2023
- Ensured financial accountability by maintaining an accurate cash drawer.
- Adapted to business needs by working flexible schedules and extra shifts.
- Processed cash, check, and credit card transactions with high accuracy.
- Fostered customer loyalty through relationship-building and personalized service.
- Balanced cash drawers to ensure precise accounting at shift's end.
- Conducted cash counts at shifts' start and end to maintain accuracy.
Cashier
Walmart
05.2018 - 02.2019
- Increased transaction efficiency through proficient use of point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Trained new employees on operational procedures and customer service standards.
- Improved order accuracy and service speed by implementing effective strategies.
- Monitored inventory and assisted with timely stock replenishment as necessary.
- Organized and restocked merchandise in front lanes for optimal visibility.
Security
Walmart
02.2009 - 03.2014
- Enhanced security by conducting investigations and reporting findings to management.
- Improved system security and performance through ongoing maintenance and upgrades.
- Established partnerships with vendors to integrate emerging security technologies.
- Reduced shrink by training staff in security protocols and auditing security cameras.
- Identified risks through regular security audits and assessments.
- Monitored compliance with security regulations among employee activities.
Education
High School Diploma -
East Tech High School
Cleveland, OH05-1989
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Order taking
- Professionalism and courtesy
- Attention to detail
- Fraud prevention awareness
- Multitasking and organization
Timeline
Food CAPTAIN AND CASHIER
Circle K
08.2023 - Current
Cashier
McDonald's
06.2020 - 09.2023
Cashier
Walmart
05.2018 - 02.2019
Security
Walmart
02.2009 - 03.2014
High School Diploma -
East Tech High School