Wendy Vogel
Fort Collins
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
House Technician
All Star Cleaning Services
08.2019 - 01.2023
- Being a Cleaning Technician was a rewarding job that taught me patience and time management
- I worked with a large team of dedicated individuals who would raise each other's morale and delegate tasks together
Beauty Advisor and Cashier
Sally Beauty Supply
09.2018 - 08.2019
- Working at Sally Beauty I learned the importance of visual merchandising and how it can affect sales
Baby Registry Consultant
Babies R Us
09.2017 - 06.2018
- As a Registry Consultant I worked with families of every background
- Working with The Make a Wish Foundation was a hard, but extremely rewarding experience
- I learned to keep the atmosphere fun and light-hearted, but professional for the families going through a tough time
Cashier
Sprouts Farmers Market Inc, Grocery
05.2015 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Representative
CosmoProf Beauty Supply
10.2014 - 04.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Optician
Sears Optical
11.2013 - 09.2014
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Cashier
Whole Foods Market Inc
03.2013 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Third Key Manager
Claire's Stores
08.2012 - 02.2013
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Pierced ears
Inventory/Receiving Dock Associate
Best Buy
11.2010 - 07.2012
- Maintained a clean, safe, and organized dock area by adhering to company safety policies and procedures.
- Performed routine maintenance tasks on dock equipment to ensure safety and efficiency in daily operations.
- Collaborated effectively with fellow team members to achieve smooth operations during high-volume periods at the receiving dock.
- Kept up-to-date on industry best practices in warehousing and receiving, sharing valuable insights with team members to improve overall operations.
- Reduced errors in the handling of incoming shipments by maintaining accurate records and ensuring proper storage.
- Trained new employees on standard operating procedures, ensuring consistent work performance across the entire receiving team.
- Strengthened supplier relationships through courteous interactions during deliveries, addressing concerns or issues promptly if they arose.
- Minimized product damage during unloading process by using proper equipment, such as pallet jacks and forklifts, as needed.
- Supported sustainability initiatives by properly disposing of packaging materials and recycling whenever possible.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Customer Sales Representative
Dillard's
03.2008 - 09.2010
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- P.O.S
Assistant Manager
Pier 1 Imports
05.2007 - 02.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Built furniture for display.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Representative
K-Mart Stores
10.2000 - 01.2006
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Jewelry counter key holder
- P.O.S
Education
High School Diploma -
Clarkston High School
Clarkston, WA05-1999
Skills
- HIPAA trained
- Leadership
- Visual Merchandising
- Inventory Management
- Loss Prevention
- Medical Recording
- Computer Proficiency
- Ear Piercing
- Scheduling
- Collaboration
- Problem Solving
- Time Management
- Strong Work Ethic
- Communication
- Multi-Tasking
- Organization
- Furniture assembly
- Cleaning
- Special events
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Mother of five loving children
- 1st place in Track, Field, and Long Jump: Awarded four times from Clarkston High School
Certification
Ear and cartilage piercing
Languages
English
Full Professional
Timeline
House Technician
All Star Cleaning Services
08.2019 - 01.2023
Beauty Advisor and Cashier
Sally Beauty Supply
09.2018 - 08.2019
Baby Registry Consultant
Babies R Us
09.2017 - 06.2018
Cashier
Sprouts Farmers Market Inc, Grocery
05.2015 - 10.2015
Sales Representative
CosmoProf Beauty Supply
10.2014 - 04.2015
Optician
Sears Optical
11.2013 - 09.2014
Cashier
Whole Foods Market Inc
03.2013 - 10.2013
Third Key Manager
Claire's Stores
08.2012 - 02.2013
Inventory/Receiving Dock Associate
Best Buy
11.2010 - 07.2012
Customer Sales Representative
Dillard's
03.2008 - 09.2010
Assistant Manager
Pier 1 Imports
05.2007 - 02.2008
Sales Representative
K-Mart Stores
10.2000 - 01.2006
High School Diploma -
Clarkston High School
Similar Profiles
WISSAM ARKAMWISSAM ARKAM
Agente administrative et assistante at 5 Star Cleaning ServicesAgente administrative et assistante at 5 Star Cleaning Services
Dennis CampbellDennis Campbell
Owner /Operator at Star Cleaning ServicesOwner /Operator at Star Cleaning Services
Yuliia SamunYuliia Samun
Residential Cleaner at Twin Star Cleaning ServicesResidential Cleaner at Twin Star Cleaning Services