Wendy Meza

Monitor and track domestic and international shipments via air and ground transport to ensure on-time delivery and proactive issue resolution.

Communicate daily with carriers, freight forwarders, and internal stakeholders to obtain accurate shipment status updates.

Analyze tracking data to identify delays, discrepancies, or delivery exceptions, and take immediate corrective actions.

Use TMS (Transportation Management Systems), airline portals, and GPS platforms to provide real-time updates and ensure full shipment visibility.

Coordinate with customer service and operations teams to relay timely updates, resolve issues, and support customer satisfaction goals.

Maintain detailed and accurate shipment records, documentation, and status logs for compliance and performance analysis.

Identify trends in transit issues and collaborate with logistics partners to drive continuous improvement.

Ensure all tracking activities comply with industry regulations, security standards, and internal SOPs.

Accurately enter and update shipment data into Transportation Management Systems (TMS), ensuring real-time visibility for both air and ground freight.

Receive and process shipment documentation such as Air Waybills (AWBs), Bills of Lading (BOLs), delivery receipts, and customs forms.

Monitor and track domestic and international shipments via air and ground transport to ensure on-time delivery and proactive issue resolution.

Communicate daily with carriers, freight forwarders, and internal stakeholders to obtain accurate shipment status updates.

Analyze tracking data to identify delays, discrepancies, or delivery exceptions, and take immediate corrective actions.

Use TMS (Transportation Management Systems), airline portals, and GPS platforms to provide real-time updates and ensure full shipment visibility.

• Responsible for overseeing inventory management, supply chain coordination, and ensuring efficient daily communication with customers and carrier partners.
• The full-time on-site role of a Logistics Coordinator at Core Logistics Brokerage in Coral Springs, FL.

• Working on marking loads completed in TMS.
• Schedule appointments with shippers and receivers via TMS or email.
• Provide freight status updates to shippers, receivers, customers, and internal parties.
• Communicate relevant updates to customer and internal carrier account teams as needed.

• Worked for ARL LOGISTICS for 2 years and 3 months as an Account manager and logistics coordinator capable of acting in the labor field and business entrepreneurship.
• Developing relationships with core carriers.
• Maintaining accurate records and knowledge of LTL carrier networks and services.
• Offering negotiated LTL tariffs and discounts on behalf of the company.

• Bilingual Agent in charge of answering customer service calls.
• Meeting the sales of new lines.
• Explaining charges on bills, such as prorated charges.
• Offering new plans and cell phones.
• Loyalty and retaining customers who wanted to withdraw the service.

• Worked on OPortun, offering personal loans for low-income people via phone calls.
• Helping them to apply for a loan based on their salaries to improve their quality of life.
• Collecting all the information about their income, sending the information to the study department for approval.
• Once approved, call to notify the customer of the details of the loan, approved amount, interest rate, payment terms, and how to claim the loan.

• Ensure compliance with quality standards in care for PQR.
• Analyze and manage data in pro of providing user responses during established times.
• Provide support in the follow-up processes according to the client's request, guaranteeing service efficiency.
• Inform and ensure the timely correction of the deficiencies detected.
• Ensure compliance with the PQR indicator to be solved.
• Channel and report the types of errors generated in the care and operation of the services provided to the user.

• Support in the execution of quality of life activities.
• Management and monitoring Training App.
• Supplier negotiation.
• Writing, indicators Digital Billboards, Up to Date.
• Management and support in document registration.
• Support for credit application management.
• Quotation of activities and products for the proper development of activities for human development and quality of life of employees.