Wendy Malmstrom
Wheat Ridge,CO
Summary
Organized and reliable professional with experience in administrative support and customer service.
Overview
26
26
years of professional experience
Work History
Administrative Specialist
FirstBank
2024.01 - 2026.06
- Managed accounts payable processes for market operations.
- Executed back-office bookkeeping tasks, ensuring compliance and accuracy in financial documentation for market activities.
- Analyzed and compiled complex reports and spreadsheets to enhance data accuracy for officers.
- Managed diverse administrative duties for officers and managers, enabling uninterrupted attention to strategic responsibilities.
- Audited incoming wires for market transactions to ensure accuracy and balance.
- Safeguarded sensitive files through meticulous organization and access control.
Senior Loan Support Rep
FirstBank
2021.08 - 2023.06
- Process mortgage and consumer loans
- Communicate and coordinate with loan officers, customers, internal departments and third-party vendors.
- Monitor loans and review for outstanding items, approximately 30
- Order various items including financial documents, appraisal, title, hazard insurance, etc. at key milestones in the loan process.
- Collect and review incoming data.
- Input loan data, review for accuracy.
- Prepare files for document imaging and keeping accurate digital files.
Teller
FirstBank
2020.02 - 2021.07
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking procedures.
- Assisted customers with account inquiries, providing exceptional service and fostering client relationships.
- Balanced cash drawers accurately at end of shifts to maintain financial integrity.
- Trained new tellers on operational procedures and customer service protocols to enhance team performance.
- Identified and resolved discrepancies in transactions, improving overall accuracy in daily operations.
CNA/CMA
Good Samaritan Society Nursing Home
2018.08 - 2019.10
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with medication administration and monitored vital signs for resident health.
- Collaborated with nursing staff to develop and implement personalized care plans.
- Trained new team members on best practices for patient care and safety protocols.
- Maintained accurate documentation of patient progress and care delivered.
- Implemented infection control measures, enhancing overall safety within the facility.
Director of Food and Nutrition
Good Samaritan Society Assisted Living/Skilled Nursing Facility
2004.09 - 2018.07
- Monitored and evaluated compliance standards for skilled nursing and assisted living facilities in accordance with local, state, and federal regulations.
- Managed staffing levels by recruiting, hiring, and training personnel for department work areas, aligning workforce capabilities with operational needs.
- Coordinated and structured departmental activities to support team objectives and workflow.
- Managed food procurement and ensured efficient storage, preparation, distribution, and service to meet operational needs.
- Ensured compliance with physician orders, state and federal regulations, and resident care plans to deliver optimal nutritional care for all residents.
- Oversaw adherence to labor hours and management of departmental budget.
Cook/Dietary Assistant
Good Samaritan Society
2000.10 - 2004.09
- Coordinated preparation and service of nutritious, appealing meals to residents to maintain dietary standards and satisfaction.
- Implemented strategies to enhance quality of meals prepared and served, ensuring high standards.
- Implemented infection control protocols to maintain workplace safety and regulatory compliance.
- Oversaw cleaning operations to maintain high standards of hygiene. Implemented sanitization protocols for equipment to enhance safety and efficiency.
Education
GED -
University of Nebraska At Kearney
Kearney, NE1985-08
Skills
- Organized, detail-oriented professional with multitasking ability
- Strong work ethic, reliable
- Excellent communication and customer service skills
Timeline
Administrative Specialist
FirstBank
2024.01 - 2026.06
Senior Loan Support Rep
FirstBank
2021.08 - 2023.06
Teller
FirstBank
2020.02 - 2021.07
CNA/CMA
Good Samaritan Society Nursing Home
2018.08 - 2019.10
Director of Food and Nutrition
Good Samaritan Society Assisted Living/Skilled Nursing Facility
2004.09 - 2018.07
Cook/Dietary Assistant
Good Samaritan Society
2000.10 - 2004.09
GED -
University of Nebraska At Kearney