Wendy Malmstrom
Wheat Ridge,CO
Summary
Organized and reliable professional with experience in administrative support and customer service.
Overview
26
26
years of professional experience
Work History
Administrative Specialist
FirstBank
Wheat Ridge, CO
01.2024 - 06.2026
- Managed accounts payable processes for market operations.
- Executed back-office bookkeeping tasks, ensuring compliance and accuracy in financial documentation for market activities.
- Analyzed and compiled complex reports and spreadsheets to enhance data accuracy for officers.
- Managed diverse administrative duties for officers and managers, enabling uninterrupted attention to strategic responsibilities.
- Audited incoming wires for market transactions to ensure accuracy and balance.
- Safeguarded sensitive files through meticulous organization and access control.
Senior Loan Support Rep
FirstBank
Wheat Ridge, CO
08.2021 - 06.2023
- Process mortgage and consumer loans
- Communicate and coordinate with loan officers, customers, internal departments and third-party vendors.
- Monitor loans and review for outstanding items, approximately 30
- Order various items including financial documents, appraisal, title, hazard insurance, etc. at key milestones in the loan process.
- Collect and review incoming data.
- Input loan data, review for accuracy.
- Prepare files for document imaging and keeping accurate digital files.
Teller
FirstBank
Wheat Ridge, CO
02.2020 - 07.2021
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking procedures.
- Assisted customers with account inquiries, providing exceptional service and fostering client relationships.
- Balanced cash drawers accurately at end of shifts to maintain financial integrity.
- Trained new tellers on operational procedures and customer service protocols to enhance team performance.
- Identified and resolved discrepancies in transactions, improving overall accuracy in daily operations.
CNA/CMA
Good Samaritan Society Nursing Home
Kearney, NE
08.2018 - 10.2019
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with medication administration and monitored vital signs for resident health.
- Collaborated with nursing staff to develop and implement personalized care plans.
- Trained new team members on best practices for patient care and safety protocols.
- Maintained accurate documentation of patient progress and care delivered.
- Implemented infection control measures, enhancing overall safety within the facility.
Director of Food and Nutrition
Good Samaritan Society Assisted Living/Skilled Nursing Facility
Kearney, NE
09.2004 - 07.2018
- Monitored and evaluated compliance standards for skilled nursing and assisted living facilities in accordance with local, state, and federal regulations.
- Managed staffing levels by recruiting, hiring, and training personnel for department work areas, aligning workforce capabilities with operational needs.
- Coordinated and structured departmental activities to support team objectives and workflow.
- Managed food procurement and ensured efficient storage, preparation, distribution, and service to meet operational needs.
- Ensured compliance with physician orders, state and federal regulations, and resident care plans to deliver optimal nutritional care for all residents.
- Oversaw adherence to labor hours and management of departmental budget.
Cook/Dietary Assistant
Good Samaritan Society
Kearney, NE
10.2000 - 09.2004
- Coordinated preparation and service of nutritious, appealing meals to residents to maintain dietary standards and satisfaction.
- Implemented strategies to enhance quality of meals prepared and served, ensuring high standards.
- Implemented infection control protocols to maintain workplace safety and regulatory compliance.
- Oversaw cleaning operations to maintain high standards of hygiene. Implemented sanitization protocols for equipment to enhance safety and efficiency.
Education
GED -
University of Nebraska At Kearney
Kearney, NE08-1985
Skills
- Organized, detail-oriented professional with multitasking ability
- Strong work ethic, reliable
- Excellent communication and customer service skills
Timeline
Administrative Specialist
FirstBank
01.2024 - 06.2026
Senior Loan Support Rep
FirstBank
08.2021 - 06.2023
Teller
FirstBank
02.2020 - 07.2021
CNA/CMA
Good Samaritan Society Nursing Home
08.2018 - 10.2019
Director of Food and Nutrition
Good Samaritan Society Assisted Living/Skilled Nursing Facility
09.2004 - 07.2018
Cook/Dietary Assistant
Good Samaritan Society
10.2000 - 09.2004
GED -
University of Nebraska At Kearney