Wendy Gonzalez
Commerce City
Summary
Empathetic and patient professional with a background in customer service and training. Known for strong communication and problem-solving skills, dedicated to enhancing team performance and delivering exceptional service experiences. Very good with kids, helped my friends with their babies while they were at work.
Overview
5
5
years of professional experience
Work History
CSR, Sales
Fred Loya Insurance
Westminster, CO
05.2025 - Current
- Assisted customers with insurance inquiries, providing accurate information and timely responses.
- Processed policy applications efficiently, ensuring compliance with company guidelines and regulations.
- Conducted follow-up calls to ensure customer satisfaction and address any outstanding issues.
- Collaborated with team members to enhance sales strategies and improve service delivery.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Supported training initiatives for new staff, sharing best practices in customer service and sales techniques.
Package Handler
FedEx
Henderson, CO
01.2023 - 05.2025
- Operated material handling equipment to ensure efficient package movement.
- Sorted and organized packages for timely processing and delivery.
- Maintained compliance with safety protocols to ensure a secure work environment.
- Assisted in training new team members on operational procedures and safety practices.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Cashier/Waitress Trainer
Dos Americas
Commerce City, CO
01.2021 - 01.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Centro De Bachillerato Tecnologico #172
Durango MX06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patience and empathy
- Loves children
- Bilingual
- Child guidance
- Emotionally supportive
Accomplishments
- Supervised team of 4 staff members.
- English teacher to a group of at least 50 students.
- Earned highest marks for customer satisfaction, company-wide.
- Encouraged customers to upgrade their existing product plans.
- Earned my Insurance License.
- Trained and mentored 10+ employees.
- Completed manager training program.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR, Sales
Fred Loya Insurance
05.2025 - Current
Package Handler
FedEx
01.2023 - 05.2025
Cashier/Waitress Trainer
Dos Americas
01.2021 - 01.2023
High School Diploma -
Centro De Bachillerato Tecnologico #172