Wendy Garcia-Mendoza
Lakewood
Summary
Dynamic Practice Administrator with a solid background in expanding clinic services, and streamlining operations for optimal performance. Expertise in strategic planning and team leadership, focused on delivering exceptional patient care, and improving clinic outcomes. Capable of managing financial resources and implementing innovative strategies that enhance revenue and reduce expenses. Proven ability to lead cross-functional teams in achieving targeted results.
Overview
20
20
years of professional experience
Work History
Practice Manager
Garrison Family Physicians
Lakewood
01.2025 - Current
- Managed daily operations of a high-volume clinic, supervising a team of 10 staff members to ensure efficient workflows and high-quality patient care.
- Developed, implemented, and maintained clinic policies and procedures to ensure full compliance withhealthcare regulations and standards
- Led recruitment, onboarding, training, and performance evaluations to build and retain a high-performing clinical and administrative team.
- Collaborated closely with physicians and interdisciplinary healthcare professionals to optimize patientcare delivery and operational efficiency
- Oversaw inventory management and medical supply procurement, ensuring consistent availability while minimizing waste and costs.
- Conducted regular staff meetings to communicate operational updates, address concerns, and promotecollaboration and engagement
- Managed the clinic budget, monitored expenditures, and identified cost-saving opportunities without compromising patient care quality.
- Ensured proper maintenance, calibration, and readiness of medical equipment to support safe and effective clinical operations.
- Coordinated scheduling for patient appointments and staff shifts.
- Managed daily operations of a patient-focused family practice.
Practice Manager
Carbon Health
Littleton
02.2022 - 01.2025
- Led and mentored Clinic Leads and Multi-Site Managers, overseeing onboarding, training, and performance alignment with organizational standards.
- Partnered with lead providers and the director of clinical operations to evaluate site performance, resolve operational challenges, and implement corrective action plans to achieve business and clinical goals.
- Managed profit and loss performance, aligning revenue and expense controls with budget targets to improve financial outcomes.
- Collaborated cross-functionally with Clinical Operations, Occupational Medicine, Revenue Cycle Management, IT, and Facilities to identify and execute performance improvement initiatives.
- Served as the escalation point for complex patient grievances and operational issues, ensuring timely resolution and positive patient experiences.
- Spearheaded marketing outreach and educational initiatives, driving new patient acquisition, and supporting the development of strategic partnership contracts. Delivered measurable cost savings and operational efficiencies through innovative process improvements and streamlined workflows.
Lead Medical Assistant
Family Care-Southwest, P.C.
Littleton
01.2017 - 01.2022
- Supervised and supported a team of five medical assistants, ensuring efficient workflows, clinical accuracy, and high standards of patient care.
- Led the implementation of an electronic health record (EHR) system, improving documentation accuracy, workflow efficiency, and continuity of care.
- Trained and onboarded new Medical Assistants on clinical procedures, including vital signs, injections, EKGs, and phlebotomy.
- Performed phlebotomy and specimen collection with precision, ensuring proper handling, and timely laboratory processing.
- Assisted providers with in-office procedures, prepared specimens for diagnostic testing, and maintained accurate EHR documentation.
- Conducted patient intake and pre-visit screenings, collecting medical histories, vital signs, and presenting concerns to support efficient visits. •
- Administered medications orally and via injection under provider direction, adhering to safety and dosage protocols.
- Delivered compassionate, patient-centered care, clearly communicating procedures, and addressing patient concerns to ensure comfort and understanding.
- Coordinated laboratory testing and followed up on results with patients to support continuity of care.
- Collaborated with physicians and interdisciplinary healthcare teams to ensure timely follow-through on treatment plans, and optimal patient outcomes.
Correctional Technician
CMI Dahlia
Denver
08.2013 - 09.2017
- Supervised inmate activities and ensured compliance with safety regulations.
- Conducted regular inspections of facilities to maintain security standards.
- Assisted in managing inmate behavior and conflict resolution among individuals.
- Monitored surveillance systems to detect and respond to suspicious activities.
- Documented daily incidents and prepared reports for management review.
- Collaborated with law enforcement and emergency services during critical situations.
- Trained new staff on protocols, safety measures, and facility operations.
- Facilitated communication between inmates and support services as needed.
- Maintained order in inmate housing areas through frequent patrols.
- Trained new correctional officers on proper procedures for handling difficult situations with inmates.
- Inspected cells regularly for cleanliness and safety hazards.
- Supervised daily activities of inmates, such as recreation, meal times, and work assignments.
- Intervened in disputes between inmates to maintain order and safety.
- Responded quickly to emergency situations involving inmates or staff members.
Office Manager
los notarios
Denver
01.2006 - 08.2013
- Coordinated schedules and appointments for staff and clients effectively.
- Oversaw inventory management and procurement of office supplies.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Recognized by management for providing exceptional customer service.
Education
Certificate - Cosmetology
Paul Mitchell The School
05-2018
Certificate - Dental Assistant
Concorde College
Aurora, CO06-2016
Associate of Science - Criminal Justice
Westwood College
Denver, CO12-2015
Certificate - Medical Assistant
Kaplan College
Thornton, CO07-2010
Skills
- Clinic operations
- Team leadership
- Conflict resolution
- Staff recruitment
- Budget management
- Inventory control
- Patient care
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Practice Manager
Garrison Family Physicians
01.2025 - Current
Practice Manager
Carbon Health
02.2022 - 01.2025
Lead Medical Assistant
Family Care-Southwest, P.C.
01.2017 - 01.2022
Correctional Technician
CMI Dahlia
08.2013 - 09.2017
Office Manager
los notarios
01.2006 - 08.2013
Certificate - Cosmetology
Paul Mitchell The School
Certificate - Dental Assistant
Concorde College
Associate of Science - Criminal Justice
Westwood College
Certificate - Medical Assistant
Kaplan College