Wendy Cline

• Coordinated patient scheduling for gynecologic oncology consultations and treatments.
• Managed patient records and ensured compliance with healthcare regulations.
• Facilitated effective communication between patients and medical staff, enhancing care delivery.
• Organized medical office operations to enhance workflow efficiency and patient experience.
• Assisted in billing processes and verified insurance information for patient accounts.
• Prepared and maintained accurate documentation for clinical procedures and appointments.
• Trained new staff on office protocols and software systems used in the practice.
• Streamlined administrative processes in the office, improving overall operational efficiency.
• Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
• Created policies and procedures for front desk operations, ensuring consistent and efficient patient interactions.
• Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
• Supported physicians, nurses, and other healthcare personnel with administrative tasks.
• Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
• Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
• Kept updated on changes in insurance regulations that may affect billing procedures.
• Organized patient records, including filing and updating medical histories.
• Conducted pre-registration interviews with new patients over the phone prior to their visit to ensure all necessary paperwork was completed accurately prior to appointment time.
• Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
• Answered incoming calls from patients and provided basic information about services offered by the office.
• Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
• Created reports summarizing daily patient visits for the practice manager's review.
• Participated in training sessions on new software programs used within the office environment.
• Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
• Prepared letters for mailing related to patient accounts or other relevant topics as requested by doctors or managers in the office.
• Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff of anticipated tests.
• Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Performed medical transcription duties.
• Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
• Submitted diagnosis and procedure codes for insurance companies.
• Organized patient files and streamlined operations to improve efficiency.
• Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
• Provided exceptional patient experience through friendly and compassionate communications.
• Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Guided employees in handling difficult or complex problems.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Recruited, interviewed and selected employees to fill vacant roles.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Stock bathrooms in clinic.

Schedule new and existing patients in two EMR systems.

Importing of records and Insurance and ID into two EMR systems.

Obtaining medical records on the fly when patients are in rooms for continuity of care.

I try to eliminate waste by saving documents in the fax folder and importing them so therefore saving paper.

Provided respectful, dignified, and compassionate care to every individual encountered in the practice.

• Assisted patients with daily living activities and personal hygiene.
• Monitored vital signs and reported changes to nursing staff.
• Documented patient care information in medical records to ensure accurate tracking of treatment and progress.
• Supported patients with mobility and physical therapy exercises.
• Maintained cleanliness and safety standards in patient areas.
• Communicated effectively with patients, families, and healthcare team members.
• Provided emotional support to patients during challenging times.
• Participated in training new staff on care procedures and protocols.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Documented patient care services by charting in designated areas.
• Maintained clean, safe patient environment by adhering to infection control policies and procedures, promoting health and safety.
• Answered patient call lights promptly and responded to requests appropriately.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Reported changes in patient conditions to registered nurse or physician.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Monitored food intake and output as directed by nursing staff.
• Provided emotional support to family members during difficult times.
• Transported residents within the facility as needed.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Assisted patients with range of motion exercises to enhance mobility.
• Collaborated with interdisciplinary team members to enhance quality of patient care and support coordinated treatment plans.
• Educated patients on self-care techniques that would help them maintain their independence.
• Participated in educational programs designed to improve knowledge of health care practices.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Facilitated communication between patients, family members, and healthcare professionals.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Helped residents walk with or without self-help devices.
• Used mobility devices to transport patients.
• Observed and reported unusual symptoms and changes to charge nurse.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Distributed drinking water and nourishment to residents.
• Assisted residents in preparing for activities and social programs.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Supported non-ambulatory residents in range of motion exercises.
• Documented activities and recorded information in EMR system.
• Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Collected specimens from patients for laboratory testing purposes.
• Conducted physical exercises for non-responsive patients to maintain muscle tone and prevent delirium.