Vondell Wilson
DENVER
Summary
Experienced IT professional with strong technical skills in troubleshooting, systems configuration, and network management. Adept at providing exceptional technical support and ensuring optimal system performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Xfinity Store by Comcast
01.2025 - 11.2025
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
Sales Rep
Verizon Wireless
08.2023 - 06.2024
- Product knowledge for all android and iOS based products, Troubleshooting and diagnosing any technical issues related to phones, mobile apps, smart watches, and accessories, Configuration assistance, Software Updates, Usage Optimization, Technical Documentation explaining user manuals, Warranty and Repair assisting customers with claims and repair processes, Account Management, Security Advice advising on security features for products to protect customer data
Order Selector
Shamrock Foods
07.2022 - 07.2023
- Selecting inventory to be shipped, Building pallets and breaking down pallets. Assisting with restocking, loading, receiving inbound shipments.
Product Sales Rep
Sprint
08.2018 - 08.2020
- Product knowledge for all android and iOS based products, Troubleshooting and diagnosing any technical issues related to phones, mobile apps, smart watches, and accessories, Configuration assistance, Software Updates, Usage Optimization, Technical Documentation explaining user manuals, Warranty and Repair assisting customers with claims and repair processes, Account Management, Security Advice advising on security features for products to protect customer data
Education
High School -
Thomas Jefferson High School
06.2017
Skills
- Technical Proficiency: Strong understanding of computer systems, networks, and software applications
- Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently
- Communication Skills: Ability to explain technical information clearly to non-technical stakeholders
- Attention to Detail: Precision in managing and configuring IT systems and ensuring compliance
Timeline
Assistant Store Manager
Xfinity Store by Comcast
01.2025 - 11.2025
Sales Rep
Verizon Wireless
08.2023 - 06.2024
Order Selector
Shamrock Foods
07.2022 - 07.2023
Product Sales Rep
Sprint
08.2018 - 08.2020
High School -
Thomas Jefferson High School