Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivienne Payce

Colorado Springs

Summary

Adaptable administrative professional with a strong commitment to delivering exceptional service and cultivating lasting client relationships to support and enhance business performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Administrator

Best Care Dental
Colorado Springs
10.2024 - Current
  • Performed bookkeeping tasks, including the preparation and distribution of financial statements.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Prepared reports summarizing activity within the dental practice for review.
  • Prepared correspondence for insurance companies to expedite claims processing.
  • Collected payments from patients and established structured payment schedules.
  • Accurately completed insurance and other claim forms with efficiency.
  • Maintained comprehensive records of patient treatment plans and financial transactions.
  • Greeted patients, verified insurance details, and provided necessary documentation.
  • Scheduled dental appointments using software to optimize office operations.

Administrative Assistant

Ascent Properties brokered by eXp Realty
Colorado Springs
08.2023 - 07.2024
  • Executed calendar management for showings, inspections, and appraisals.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Performed market research to support comprehensive CMA presentations.
  • Coordinated scheduling of vendors and contractors for various projects.
  • Managed property listings and correspondence with clients to ensure timely communication.
  • Maintained licensure in good standing through Colorado Department of Regulatory Agencies.
  • Monitored and responded to emails, phone calls, and inquiries promptly.
  • Collaborated directly with title companies, lenders, and transaction coordinators.
  • Handled advertising and marketing campaigns for listings to bring in qualified buyers.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Scheduled and attended weekly appointments with clients, photographers, inspectors, and appraisers.

Licensed Real Estate Agent

Keller Williams Partners
Colorado Springs
10.2021 - 07.2023
  • Facilitated real estate transactions through effective negotiation and management strategies.
  • Advised clients on current market conditions to inform purchasing decisions.
  • Conducted competitive market analysis by comparing recently sold properties.
  • Developed strong client relationships through networking, postcards, and cold calls.
  • Marketed properties via open houses and online advertising to maximize visibility.
  • Communicated with clients to gather insights on property preferences and requirements.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Analyzed local economic trends to better understand the housing market in assigned region.

Leasing Professional

RAM Partners LLC
Woodland Park
10.2021 - 02.2022
  • Maintained accurate records, ensuring compliance with state, local, and federal housing regulations.
  • Greeted prospects and showcased apartments and community amenities to enhance interest.
  • Verified tenant income and application details prior to lease acceptance.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Assisted prospective tenants with paperwork completion and logistics for seamless move-in processes.
  • Collected rent and monitored resident payments in the computer system for accuracy.

Front Desk Receptionist

RE/MAX Advantage Realty
Colorado Springs
05.2021 - 10.2021
  • Operated multi-line phone system, routing calls and delivering messages efficiently.
  • Welcomed customers, addressed inquiries, gathered visit details, and directed to appropriate offices.
  • Scheduled showings and inputting showing instructions for agents.
  • Implemented effective filing systems to maintain organized files and records.
  • Monitored office supplies by checking inventory levels and placing timely orders.
  • Sorted, retrieved, and dispatched mail and packages for agents, ensuring prompt verification of receipt.
  • Reviewed contracts and closing documents for compliance with state regulations.

Cleaning Technician

C.R Cleaning
Colorado Springs
06.2020 - 04.2021
  • Provided quality customer service to manage urgent cleaning needs and requests.
  • Collaborated with team members to complete cleaning tasks in corporate and residential properties.
  • Employed organic-based chemicals for effective disinfection of floors, counters, and furniture.
  • Utilized time management skills and efficient techniques to consistently meet deadlines.
  • Executed dusting, disinfecting, garbage disposal, floor cleaning, bathroom sanitization, laundry, routine maintenance, and premises inspections.

General Entry Clerk

Colorado State Fair
Pueblo
06.2017 - 09.2017
  • Executed data entry tasks with accuracy and efficiency.
  • Organized documents and maintained systematic filing processes.
  • Engaged with incoming exhibitors through in-person and phone communication.
  • Coordinated item acceptance and communicated with department coordinator as required.
  • Performed judging clerk duties, ensuring precise record-keeping during competition per departmental regulations.

Education

High School Diploma -

GOAL High School
Colorado Springs, CO
06.2019

Skills

  • Customer support and service
  • Microsoft Office and G-Suite proficiency
  • CRM software expertise
  • Data entry and database management
  • Phone etiquette and customer interaction
  • Monetary transactions management
  • Computer literacy
  • Point of sale (POS) systems
  • Time management strategies
  • Calendar management
  • Organizational skills
  • Communication
  • Detail-oriented
  • Problem solving
  • Workflow optimization techniques
  • Records management

Certification

  • Associate Brokers License, 10/01/2021-12/31/2024
  • Driver's License

Timeline

Front Office Administrator

Best Care Dental
10.2024 - Current

Administrative Assistant

Ascent Properties brokered by eXp Realty
08.2023 - 07.2024

Licensed Real Estate Agent

Keller Williams Partners
10.2021 - 07.2023

Leasing Professional

RAM Partners LLC
10.2021 - 02.2022

Front Desk Receptionist

RE/MAX Advantage Realty
05.2021 - 10.2021

Cleaning Technician

C.R Cleaning
06.2020 - 04.2021

General Entry Clerk

Colorado State Fair
06.2017 - 09.2017

High School Diploma -

GOAL High School

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