Viviana Valentina Villalba Chia
VA
Bogota
Summary
Dedicated Customer Service professional with expertise in service delivery and demonstrated multitasking abilities. Committed to cultivating professional relationships to enhance profitability and achieve business objectives. Seeking opportunities that provide professional challenges utilizing strong interpersonal skills, excellent time management, and problem-solving abilities.
Results-oriented team leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 5 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Team Leader
Intouch CX
05.2023 - Current
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Leader
Foundever
04.2019 - 05.2023
- Managed more than 50 customer calls per day as support ambassador including supervisor calls increasing satisfaction and productivity in more than 10%.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Supervise a team of over 20 members across multiple departments.
- Completed bi-weekly payroll for 50 employees
Education
High School Diploma -
Gimnasio Campestre La Salette
Bogotá, Colombia 05.2001 -
Skills
Timeline
Team Leader
Intouch CX
05.2023 - Current
Team Leader
Foundever
04.2019 - 05.2023
High School Diploma -
Gimnasio Campestre La Salette
05.2001 -
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