Viviana Stefany Gutierrez
System Engineer
Tenjo
Summary
With a proven track record at Compufacil, I excel in technical troubleshooting and fostering team collaboration. I have experience installing and supporting virtualized solutions with special emphasis on Citrix products (Xendesktop, Xenapp, Store Front, Web Interface, Xenserver, Provisioning and XenMobile). These skills have allowed me to perform successfully in the work environment assuming the responsibility to direct and perform tasks with effective coordination, punctuality, honesty, responsibility, and creativity when the purpose requires it.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Service Desk Engineer
Samana Group
11.2019 - Current
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
Support Enginner Senior
Compufacil
03.2011 - 11.2019
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with outside departments to implement system-wide improvements.
L1 Support Engineer
CDA Avenida Sexta
11.2008 - 12.2010
- Configured hardware, devices, and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Especialista En Teleinformática
Universidad Distrital Francisco José De Caldas
Colombia, Colombia 01.2010 - 01.2011
System Engineer
Universidad Manuela Beltrán
Colombia, Colombia 06.2004 - 12.2009
Systems Engineer Technical
Fundación De Educación Superior San José
Colombia 01.2002 - 01.2003
Skills
Remote Support
Incident Management
Server maintenance
System Administration
Virtualization Technologies
Technical Troubleshooting
Root Cause Analysis
Technical reporting
Multitasking Abilities
Desktop support
Self Motivation
Team Collaboration
Certification
Comptia
Timeline
Comptia
04-2026
Microsoft Certified: Azure Administrator Associate
04-2024
Citrix Certified Professional – Mobility
06-2021
Citrix Certified Expert – Virtualization
08-2020
Service Desk Engineer
Samana Group
11.2019 - Current
Citrix Certified Professional – Virtualization
11-2017
Support Enginner Senior
Compufacil
03.2011 - 11.2019
Especialista En Teleinformática
Universidad Distrital Francisco José De Caldas
01.2010 - 01.2011
L1 Support Engineer
CDA Avenida Sexta
11.2008 - 12.2010
System Engineer
Universidad Manuela Beltrán
06.2004 - 12.2009
Systems Engineer Technical
Fundación De Educación Superior San José
01.2002 - 01.2003
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