Viridiana Jaramillo
Parachute
Summary
Multi-talented billing coordinator offering several years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Clinic Billing Coordinator
Pediatric Partners
Glenwood Springs
03.2021 - Current
- Processed patient billing claims using electronic health record systems.
- Verified insurance information for accuracy and completeness.
- Communicated with healthcare providers to resolve billing discrepancies.
- Prepared and submitted patient invoices in a timely manner.
- Collaborated with team members to streamline billing processes.
- Assisted patients with inquiries regarding their bills and payments.
- Ensured compliance with healthcare regulations in billing practices.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Prepared daily deposits of payments received from customers.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Input details into accounts and tracked payments.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Assisted with month end closing procedures related to accounts receivable activities.
- Reviewed past due accounts and contacted customers for payment arrangements.
- Developed strategies to reduce discrepancies in the billing process.
- Researched customer account information to respond to inquiries and resolve disputes.
- Developed and maintained positive relationships with customers through effective communication.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Answered customer questions to maintain high satisfaction levels.
Patient Registrar
Pediatric Partners
Glenwood Springs
07.2018 - 03.2021
- Registered patients and verified insurance information for pediatric appointments.
- Coordinated patient flow and managed check-in processes at Pediatric Partners.
- Scheduled follow-up appointments and communicated with families effectively.
- Assisted families in completing necessary forms and documentation efficiently.
- Provided exceptional customer service to enhance patient experience at the clinic.
- Collaborated with medical staff to ensure smooth clinic operations daily.
- Processed payments from patients according to established policies and procedures.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Trained new employees on proper use of registration systems and processes.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
Education
CPB - CPB
AAPC
07.2022 - 07.2023
Elizabeth Learning Center
Bell Gardens, CASkills
- Claim submission
- Patient invoicing
- Insurance verification
- Billing compliance
- Customer relationship management
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Data entry proficiency
- Deadline oriented
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
CPB - CPB
AAPC
07.2022 - 07.2023
Clinic Billing Coordinator
Pediatric Partners
03.2021 - Current
Patient Registrar
Pediatric Partners
07.2018 - 03.2021
Elizabeth Learning Center