Virgilia Burrill
Pueblo
Summary
Professional with focus on claims evaluation and resolution. Skilled in claims investigation, damage assessment and risk management. Proven ability to manage caseloads effectively while providing exceptional customer service during challenging situations. Skilled in customer communication, conflict resolution, and decision-making. Highly motivated and adept at fraud detection, ensuring compliance with insurance regulations and delivering timely resolutions for policyholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
USAA
04.2024 - Current
- Evaluated claims to determine coverage and liability based on policy provisions.
- Conducted thorough investigations to gather evidence and assess damages effectively.
- Communicated with policyholders to explain claim processes and resolve inquiries efficiently.
- Collaborated with internal teams to ensure timely processing of claims and adherence to guidelines.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Administrative Coordinator
ABC2 Electric
04.2022 - 08.2023
- Developed and implemented new administrative procedures.
- Drafted correspondence and other documents for COO/CEO in company's voice.
- Liaised between clients and vendors and maintained effective lines of communication.
- Scheduling electrical inspections, pull city business license and electrical permits.
- Creating electrical panel schedules, preparing close out/as built documents.
- Recorded new hires, terminations, and merit increases to main human resources files.
- Supported project management initiatives by tracking deadlines and deliverables, contributing to on-time project completion.
Administrative Assistant
Graf Electric
08.2021 - 03.2022
- Executed record filing system to improve document organization and management
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Administrative Assistant
Hampden Hills Senior Care Ops
01.2019 - 08.2021
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained databases to track and record resident data.
- Executed record filing system to improve document organization and management.
- Ran semi-monthly payroll for staff members at four different facilities.
- Completed data entry and filing to keep records updated for easy retrieval.
- Coordinated supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Front Desk Receptionist
Mesabi Range College
08.2017 - 05.2018
- Managed multi-line phone systems, responding to inquiries and transferring calls to correct department and personnel.
- Scheduled appointments and coordinated meeting logistics for staff and clients, enhancing operational efficiency.
- Welcomed students and others with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted in training new reception staff, promoting adherence to company protocols and standard operating procedures.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Applied Science -
Mesabi Range College
Virginia, MN12-2018
EMT-B , IV Therapy
Pueblo Community College
Pueblo, CO06-2017
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Risk assessment
- Caseload management
- Claims handling
- Natural disaster experience
- Damage assessment
- Multi-line phone system
- Fraud detection
- Insurance regulations
Certification
- CNP - Certified Notary Public
Timeline
Claims Adjuster
USAA
04.2024 - Current
Administrative Coordinator
ABC2 Electric
04.2022 - 08.2023
Administrative Assistant
Graf Electric
08.2021 - 03.2022
Administrative Assistant
Hampden Hills Senior Care Ops
01.2019 - 08.2021
Front Desk Receptionist
Mesabi Range College
08.2017 - 05.2018
Associate of Applied Science -
Mesabi Range College
EMT-B , IV Therapy
Pueblo Community College
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