Vincent Roe
Littleton,CO
Summary
Army veteran and Finance major with over two years of automotive service experience focusing on product sales and customer satisfaction. Managed teams of various sizes while accomplishing a variety of military and commercial projects. Consistently attempting to learn new skills while simultaneously refining existing skills.
Overview
8
8
years of professional experience
Work History
Service Lot Manager
Mercedes-Benz of Littleton
10.2024 - Current
- Maintains lot organization and assists customer check-in to maximize service efficiency.
- Assists service advisors with product sales.
- Coordinates with scheduling, parts, and wash departments to ensure superior customer satisfaction.
- Schedules and manages a small team to ensure daily task completion.
- Manages average of 40 customer appointments per day.
Heavy Equipment Operator, Concrete Finisher
Asphalt Coatings
06.2023 - 10.2024
- Collaborated effectively on a small, cross-cultural team to complete projects on schedule.
- Poured and finished concrete for residential and commercial contracts, including decorative projects.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Assisted company foreman with project supervision to ensure timely completion.
Lot Tech, Roadside Assistance
Mercedes-Benz of Littleton
12.2021 - 04.2023
- Delivered exceptional customer service to a diverse client base.
- Resolved issues and complaints to maintain high satisfaction.
- Communicated effectively with customers and team members in a fast-paced, high-volume, $10M+ revenue service center.
- Assisted team members with delivery and pick-up of customer vehicles.
Cavalry Scout/Headquarters NCOIC
United States Army
10.2017 - 10.2021
- Pre-deployment project leader for organization and transportation of equipment and vehicles.
- Organized briefings for company and battalion commanders.
- Assisted with maintaining daily and monthly accountability for over 200 personnel.
- Led a team with minimal supervision to ensure mission and project completion.
Education
Bachelor of Science - Finance
University of Colorado Denver
Denver, CO12-2024
Skills
- Personnel management
- Effective communication
- Task organization and prioritization
- Ability to adapt in new environments
- Critical thinking and problem-solving
Awards
- NCO Professional Development
- Army Accommodation Medal
- Army Good Conduct Medal
Timeline
Service Lot Manager
Mercedes-Benz of Littleton
10.2024 - Current
Heavy Equipment Operator, Concrete Finisher
Asphalt Coatings
06.2023 - 10.2024
Lot Tech, Roadside Assistance
Mercedes-Benz of Littleton
12.2021 - 04.2023
Cavalry Scout/Headquarters NCOIC
United States Army
10.2017 - 10.2021
Bachelor of Science - Finance
University of Colorado Denver
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