Vincent Coleman
Denver
Summary
Front Desk Supervisor with proven ability to resolve daily operational challenges efficiently and professionally. Expertise in training and managing staff while ensuring optimal shift coverage to enhance guest satisfaction. Experienced in leasing sales and comprehensive property management across various property classifications from C+ to A+.
Overview
8
8
years of professional experience
Work History
Guest Services Agent
Kimpton Claret Hotel
Denver
06.2025 - Current
- Created a welcoming atmosphere by greeting guests warmly upon arrival.
- Managed efficient check-in and check-out processes for all guests.
- Resolved guest inquiries and complaints promptly to enhance satisfaction.
- Coordinated with housekeeping to ensure rooms remained clean and ready.
- Utilized hotel management software to handle reservations and room assignments.
- Investigated guest complaints, applying critical thinking for swift resolutions.
- Welcomed large volumes of guests, elevating overall customer service standards.
Leasing Manager
Asset Living
Englewood
02.2023 - 12.2024
- Managed team of two leasing consultants, reporting directly to property manager.
- Oversaw operations of low-rise building community with 450 units in busy Denver area.
- Achieved personal leasing quota of five to 10 leases monthly, with team exceeding 20 leases.
- Utilized Yardi and CRM systems for efficient daily leasing operations.
- Demonstrated strong organizational skills in managing leasing processes.
- Provided expert customer service, resolving contentious situations proactively before escalation.
- Maintained effective communication with property manager regarding team performance and issues.
Leasing Professional
Allied-Orion Group
DENVER
09.2021 - 02.2023
- Directed leasing operations for Infinity Flats, Four Mile Flats, Vantage Point Apartments, The Birch Apartments, and Park Point Apartments.
- Managed three garden-style and two low-rise communities comprising over 500 units.
- Achieved average monthly lease quotas of 10 to 15 units.
- Employed Yardi, Knock, and Sightplan for daily leasing activities.
- Maintained professional organization across all leasing processes.
Concierge Director
Associa Inc
Austin
03.2018 - 08.2021
- Delivered exceptional customer service to guests, owners, and visitors of high-rise condominium in downtown Austin.
- Managed a team of 10+ employees to ensure operational efficiency.
- Conducted hiring and firing processes to maintain staffing quality.
- Organized meetings with employees and Home Owner Association members for effective communication.
- Provided around-the-clock on-call support for property-related issues.
- Served as primary point of contact for all property inquiries and concerns.
- Advanced from concierge to concierge director through demonstrated leadership and dedication.
- Filled in for employees during shifts to maintain service continuity.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX01.2018
Bachelor of Arts - History
Texas Tech University
Lubbock, TX01-2018
High School Diploma -
Jersey Village High School
Houston, TX06-2011
Skills
- Advanced in all-things Computers
- Yardi
- CRM BuildingLink
- Fair Housing trained
- Expert on Denver & Arapahoe county tenant law
- Professionally organized
- Customer service expert
- Skilled at dealing with contentious situations
Timeline
Guest Services Agent
Kimpton Claret Hotel
06.2025 - Current
Leasing Manager
Asset Living
02.2023 - 12.2024
Leasing Professional
Allied-Orion Group
09.2021 - 02.2023
Concierge Director
Associa Inc
03.2018 - 08.2021
Bachelor of Arts - Psychology
Texas Tech University
Bachelor of Arts - History
Texas Tech University
High School Diploma -
Jersey Village High School