Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Vilma Poter

Colorado Springs

Summary

Support specialist with extensive experience in managing information and resolving technical issues. Demonstrated success in enhancing team performance and operational efficiency. Proven skills in troubleshooting, technical support, and customer service management, leading to high user satisfaction. Background includes 27 years in the hospital and medical device sectors, with a track record of achieving organizational goals and executing strategic initiatives.

Overview

21
21
years of professional experience

Work History

Principal Therapy Support Specialist

Medtronic
Colorado Springs
07.2018 - Current
  • Executed growth strategy in collaboration with sales leadership, identifying new market opportunities.
  • Developed and implemented marketing strategies, providing training and coaching to enhance effectiveness.
  • Supported field sales organizations in navigating market development challenges through strategic guidance.
  • Collaborated across functions including Marketing, Sales, and Clinical to drive cohesive initiatives.
  • Developed customer therapy programs to enhance engagement with key accounts.
  • Conducted on-site education and consulting to elevate client understanding of products.
  • Cultivated strong relationships with medical experts in academic and community settings.
  • Represented Medtronic at continuing education events, presenting on growth strategies.
  • Provided guidance to junior members of the team on best practices.
  • Provided technical support to customers via phone and email.
  • Evaluated existing processes and procedures for potential areas of improvement.

Operating Room Technician/Emergency Medical Techni

United State Army Reserve
Albuquerque
01.2025 - 11.2025
  • Assured quality care and adherence to follow-up protocols for patients in Trauma Center.
  • Prepared and selected surgical instrumentation while applying aseptic techniques.
  • Assessed patient care needs during procedures, assisting surgical staff as required.
  • Set up equipment, tools, and supplies for procedures based on surgeons' preference cards.
  • Executed sterilization processes post-procedure to ensure timely room turnaround.
  • Maintained organized inventory of supplies in Operating Room at all times.

Clinical Coverage Consultant

ConsignMed
Albuquerque
08.2013 - 07.2019
  • Delivered in-service education to surgeons and operating staff, emphasizing urology procedures.
  • Established effective relationships with physicians and hospital personnel, fostering trust and collaboration.
  • Provided guidance and troubleshooting assistance on equipment use to enhance surgeon performance.
  • Communicated technical information clearly to customers and healthcare employees, ensuring understanding.

Chief Strategy Officer/Practice Admin

MD for Men, LLC
Albuquerque
03.2014 - 03.2016
  • Formalized strategic planning process and established collaborative relationships.
  • Created and sustained strategic initiatives to achieve both short- and long-term goals.
  • Monitored market trends affecting strategies at local, regional, and national levels.
  • Served as key advisor to Chief Executive Officer on strategic matters.
  • Oversaw all personnel functions, including staffing, recruitment, and operational standards development.
  • Increased efficiency and competitiveness through continuous improvement initiatives.
  • Developed long-term recruitment and training plans for clinic staff.
  • Ensured compliance with laws and regulations, achieving 100% revenue capture.

Director of Procedural Operations/Medical Assistant

Albuquerque Urology Associates/Southwest Fertility
Albuquerque
08.2011 - 03.2014
  • Increased fertility referral patients by 103%.
  • Implemented process improvement initiatives and developed standards of practice.
  • Established vendor accounts for necessary supplies.
  • Monitored supply usage, anticipated inventory needs, and placed orders accordingly.
  • Planned and laid out procedure rooms for specialty surgeries.
  • Assisted in fertility surgical procedures and served as surgical assistant for urology provider.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.

Safety and Training Officer/Laser Operator

Southwest Therapies
Albuquerque
01.2005 - 01.2011
  • Developed and implemented training programs to ensure compliance with safety regulations.
  • Promoted laser techniques and procedures among physicians, enhancing operational proficiency.
  • Trained healthcare employees on laser equipment use, improving safety and effectiveness.
  • Recruited hospitals and physicians, expanding business by 70 percent through strategic partnerships.

Education

Bachelor of Science - Business Management

University of Phoenix
Albuquerque, NM
06-2004

Skills

  • Technical support
  • Customer education
  • Market analysis
  • Process improvement
  • Sales collaboration
  • Inventory management
  • Relationship building
  • Training development
  • Multitasking Abilities
  • Teamwork and collaboration
  • Customer communication and empathy
  • Adaptability and flexibility

Languages

Spanish
Professional

Affiliations

  • Volunteer work on Leadership Advisory Board (LAB) 2 consecutive years.
  • Consulting services and implimentation during launch of new patient management tool at Medtronic.

References

References available upon request.

Timeline

Operating Room Technician/Emergency Medical Techni

United State Army Reserve
01.2025 - 11.2025

Principal Therapy Support Specialist

Medtronic
07.2018 - Current

Chief Strategy Officer/Practice Admin

MD for Men, LLC
03.2014 - 03.2016

Clinical Coverage Consultant

ConsignMed
08.2013 - 07.2019

Director of Procedural Operations/Medical Assistant

Albuquerque Urology Associates/Southwest Fertility
08.2011 - 03.2014

Safety and Training Officer/Laser Operator

Southwest Therapies
01.2005 - 01.2011

Bachelor of Science - Business Management

University of Phoenix

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