Vieanna Eve
Colorado Springs
Summary
Passionate and hardworking professional with over 6 years of experience in customer service, account management, and client support. Known for going above and beyond to ensure every customer feels valued and satisfied. Skilled at problem-solving, communication, and staying calm under pressure in fast-paced environments. Committed to doing whatever it takes to provide exceptional service, build trust, and make a positive impact. Eager to bring strong interpersonal skills and a “get it done” attitude to a team that values dedication and excellence.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Fountain, CO
- Took customer orders accurately and efficiently at the counter and drive-thru.
- Prepared and cooked food orders to meet customer specifications.
- Maintained cleanliness of dining, kitchen, and restroom areas.
- Handled cash register transactions and provided friendly service.
Customer Care Expert
T-Mobile
Fountain, CO
10.2024 - 02.2026
- Resolved customer account issues, including processing tax migrations, refunds, and credits.
- Delivered high-quality customer care by addressing inquiries and concerns promptly
- Over 80 calls a day with billing, service, a customer de-escalation.
- Sales
- Utilized problem-solving skills to ensure customer satisfaction and account accuracy.
- Maintained accurate records of customer interactions and transactions.
- Communicated effectively with customers to explain solutions and next steps.
- Demonstrated patience and professionalism in all customer interactions.
- Adapted quickly to new processes and system updates.
Meat Packager
JBS Beef Plant
Grand Island, NE
12.2018 - 08.2019
- Prepared and packaged meat orders for shipment.
- Packaged well over 250 boxes a day
- Worked as part of an assembly line to meet production goals.
- Ensured quality and safety standards were met during packaging process.
Education
High School Diploma -
Aurora High School
Aurora, NE05.2018
Skills
- Prioritization of tasks to enhance productivity
- Facilitated effective communication through phone interactions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns
- Exceptional organizational skills
- Operated cash register to process customer transactions efficiently
- Utilized Microsoft Word to create and format professional documents
- Inventory management and logistics operations within warehouse environment
- Demonstrated effective communication skills to facilitate collaboration and information sharing
- Computer operations and maintenance for nine years
Certification
- Driver's License Present
- CPR Certification November 2025 to Present
Timeline
Customer Care Expert
T-Mobile
10.2024 - 02.2026
Meat Packager
JBS Beef Plant
12.2018 - 08.2019
Crew Member
McDonald's
High School Diploma -
Aurora High School