Vidal Viera
Aurora
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Firstbank Of Colorado
04.2026 - Current
- Assisted in daily branch operations, ensuring compliance with policies and procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported branch management in implementing marketing initiatives to enhance community engagement.
- Maintained accurate financial records and processed transactions efficiently to ensure operational integrity.
- Trained new staff members on systems and customer service protocols to improve team performance.
- Collaborated with team members to identify areas for process improvement, enhancing overall efficiency.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Lead Personal Banker
Firstbank Of Colorado
05.2024 - 04.2026
- Developed personalized banking strategies to meet diverse client needs and goals.
- Led team in delivering exceptional customer service and financial solutions.
- Managed daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored junior bankers, fostering professional development and collaboration.
- Delivered comprehensive training on banking products and services, increasing staff expertise.
- Streamlined branch operations for efficiency, implementing new processes and procedures.
Front of House Manager
Tastes 5280 LLC
02.2024 - 05.2024
- Managed daily front-of-house operations to ensure efficient service flow.
- Trained and supervised staff on customer service protocols and operational standards.
- Implemented strategies to enhance guest experience and satisfaction ratings.
- Coordinated with kitchen and bar staff to optimize communication and order accuracy.
- Assisted in scheduling shifts, ensuring adequate staffing during peak hours.
- Conducted regular team meetings to address performance goals and operational improvements.
- Resolved guests' complaints while maintaining a positive a positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Personal Banker
Firstbank Of Colorado
08.2023 - 02.2024
- Processed loan applications, maintaining accuracy in documentation and compliance standards.
- Educated clients on banking products and services to enhance financial literacy.
- Assisted customers with account inquiries and transactions, ensuring satisfaction and efficiency.
- Managed daily cash handling operations, balancing registers accurately at the end of shifts.
- Collaborated with team members to streamline customer service procedures and improve response times.
- Supported small business clients by providing tailored banking solutions to meet their needs.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Owner/Car Detailer
Blackbeard Mobile Autospa
01.2019 - 08.2023
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and supervised staff on best practices in mobile detailing techniques and customer interaction.
- Implemented inventory management systems to streamline supply ordering and reduce costs.
- Developed comprehensive mobile auto detailing services to enhance customer satisfaction.
- Established marketing strategies through social media platforms to increase brand visibility and customer engagement.
- Analyzed customer feedback to refine services, leading to improved operational efficiency and client loyalty.
- Conducted regular quality control checks to maintain service standards and client retention rates.
Education
High School Diploma -
Gateway High School
Aurora, CO05-2018
Skills
- Banking
- Risk management
- Customer service
- Staff leadership
- Operational efficiency
- Customer service
- Business development
- Relationship building and management
- Team development
- Staff education and training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Firstbank Of Colorado
04.2026 - Current
Lead Personal Banker
Firstbank Of Colorado
05.2024 - 04.2026
Front of House Manager
Tastes 5280 LLC
02.2024 - 05.2024
Personal Banker
Firstbank Of Colorado
08.2023 - 02.2024
Owner/Car Detailer
Blackbeard Mobile Autospa
01.2019 - 08.2023
High School Diploma -
Gateway High School