Victor Manuel Sterling
Santiago De Cali
Summary
Adept at elevating customer satisfaction through expert complaint resolution and call management, I significantly improved service delivery at Amazon Operation Services Colombia. Leveraging skills in information security and active listening, I enhanced customer service operations, contributing to a notable increase in customer satisfaction metrics.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Accedo
12.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Amazon Operation Services Colombia
06.2020 - 10.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
English Focus In Tourism Certification
Comfenalco
Santiago De Cali, Colombia06.2019
Associate of Arts - Teaching English As A Second Language (ESL)
Centro Cultural Colombo Americano
Santiago De Cali, Colombia01.2011
High School Diploma -
Colegio Gimnasio La Merced
Santiago De Cali, Colombia02.1991
Skills
- Product Knowledge
- Paperwork Processing
- Information Security
- Data Collection
- Complaint resolution
- Call Management
- Problem Resolution
- Active Listening
- Call Center Operations
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Accedo
12.2021 - 07.2022
Customer Service Representative
Amazon Operation Services Colombia
06.2020 - 10.2021
English Focus In Tourism Certification
Comfenalco
Associate of Arts - Teaching English As A Second Language (ESL)
Centro Cultural Colombo Americano
High School Diploma -
Colegio Gimnasio La Merced
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