Victoria "Tori" Manzanares
Pueblo
Summary
Detail-oriented and highly motivated professional individual with a strong background in molecular biology and research. Experienced with customer relations and office management. Utilizes effective communication and organizational skills to ensure seamless front desk operations. Track record of enhancing guest experiences and maintaining professional environment. Proven ability to collaborate effectively in fast-paced environments and ensure precision in operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beer Garden Manager
Pueblo Bulls Hockey Club
09.2022 - Current
- Manages a team of 5 bartenders, creating a bi-weekly schedule and updating and approving time off requests, and pay stub reviews for HR accountant
- Responds to and directs incoming calls and other communication about game day operations, VIP Sales, Skybox owners, beer garden sales, and golf tournament operations
- Developed a highly satisfied customer base through proactive management of team and customer service strategies
- Monitors cash intake records, increasing accuracy, and reducing discrepancies during VIP and Beer Garden Sales
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed and motivated employees to be productive and engaged in work.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Graduate Research Assistant
Colorado State University-Pueblo
01.2021 - 12.2024
- Conducted thorough literature reviews to better understand research topics and prepare for studies
- Drafted technical papers and other documentation for use by research team and defense procedures
- Developed experimental protocols and conducted research under the guidance of senior researchers
- Collaborated with grant members on research projects and presented findings at academic conferences
- Designed and executed research surveys and interviews to gather data for research on target population
- Excellent knowledge with Microsoft Office and data entry tools such as Dropbox and Google drive
Veterinary Assistant/Receptionist
Goode Animal Health Care
05.2023 - 12.2023
- Provided excellent client care, while handling animals with compassion as part of a team
- Assisted veterinarians in performing medical procedures and surgeries
- Managed reception area including scheduling appointments and answering phone calls
- Administered medications and treatments as directed by veterinarians
- Maintained cleanliness and organization of exam rooms and hospital areas
- Handled client inquiries and addressed concerns with professionalism
- Performed lab tests and collected samples for analysis
- Kept up to date records on patients, and informing owners/clients of upcoming vaccinations and/or procedures their pet was due for
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
Master of Biology - Biology
Colorado State University Pueblo
Pueblo, CO12.2024
Bachelor of Science - Microbiology
Colorado State University Pueblo
Pueblo, CO 12-2024
Skills
- Medical Terminology
- Venipuncture
- Phone Etiquette
- Patient Care
- Communication
- Empathetic
- Organization and maintenance of employee schedules
- Budget management
- Staff supervision
- Customer service
- Critical thinking
Certification
- National Certified Phlebotomy Technician ID: 7a93c94b913a260b expires: 12/13/2026
Timeline
Veterinary Assistant/Receptionist
Goode Animal Health Care
05.2023 - 12.2023
Beer Garden Manager
Pueblo Bulls Hockey Club
09.2022 - Current
Graduate Research Assistant
Colorado State University-Pueblo
01.2021 - 12.2024
Master of Biology - Biology
Colorado State University Pueblo
Bachelor of Science - Microbiology
Colorado State University Pueblo
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