Victoria Sophia Delgado Ibáñez
Vancouver
Summary
Accomplished Medical Interpreter at Teleperformance, enhancing patient care through precise Spanish-English translations and educational material development. Demonstrated empathy and sensitivity, contributing to a 20% reduction in appointment delays. Skilled in managing high-pressure situations, ensuring patient confidentiality, and advising on language access improvements. Fluent in Spanish and English, fostering improved communication and patient satisfaction.
Overview
1
1
Certification
Work History
English - Spanish Medical Interpreter
Teleperformance With Language Line Solutions
06.2025 - 07.2025
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Advised hospital administration on strategies for improving language access services and overall patient experience for Spanish-speaking individuals.
- Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
Customer Service Representative
Concentrix With Ascensia
03.2025 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
English Studies -
ILSC
Online04.2024
I.E.D Monsenor Abdon Lopez
Gacheta - Colombia12.2023
Diary Products Processing And Food Safety - Culinary
SENA
Gacheta Colombia12.2023
Musical Basic Studies - Singing Technique And Music Theory
Fernando Sor Academy
Bogota11.2022
Skills
- Fluent spanish
- Empathy and sensitivity
- Fluent english
- Patient confidentiality
Certification
Work certificate
Timeline
English - Spanish Medical Interpreter
Teleperformance With Language Line Solutions
06.2025 - 07.2025
Customer Service Representative
Concentrix With Ascensia
03.2025 - 06.2025
English Studies -
ILSC
I.E.D Monsenor Abdon Lopez
Diary Products Processing And Food Safety - Culinary
SENA
Musical Basic Studies - Singing Technique And Music Theory
Fernando Sor Academy
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