Victoriana Jimenez
Louisville
Summary
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Overview
5
5
years of professional experience
Work History
Department Supervisor
King Soopers
05.2024 - 02.2025
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 65 employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns, and refunds.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Maintained inventory of supplies and placed orders.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Implemented orderly, organized filing systems for easy record retrieval.
Head Cashier
King Soopers
06.2021 - 05.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
Cashier
Kingsoopers
03.2020 - 06.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Education
Silver Creek
Longmont, COSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Cash handling
- Performance evaluation
- Scheduling employees
- Conflict resolution
- Organizational skills
- Financial transactions
- Financial reporting
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
King Soopers
05.2024 - 02.2025
Head Cashier
King Soopers
06.2021 - 05.2024
Cashier
Kingsoopers
03.2020 - 06.2021
Silver Creek
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