Victoria Wilson
Greeley
Summary
A highly motivated and organized team-player willing to do whatever it takes to get a task done. Having the passion and experience in retail, exceptional customer service, catering, and public safety communications with the ability to work independently or with a group to complete any task given.
Overview
11
11
years of professional experience
Work History
Emergency Communications Specialist
Weld County Government
06.2024 - Current
- Answered any non-emergency or emergency calls
- Emergency Medical Dispatch calls needing medical assistance and provided care
- Handled both a radio and phone calls simultaneously when the need arose
- CPR certified
- CCIC and NCIC certified
- Handle stressful situations both on the phone and phone calls
911 Communications Officer
Coweta County Government
10.2022 - 05.2024
- Knowledge and certified to instruct CPR and first aid to callers
- Familiarity with police and fire codes
- GCIC trained
- Emergency Medical Dispatch certified
- Promptly answered non-emergency and emergency calls
- Provided pre-arrival instructions to callers in life threatening situations
- Maintain contact with field units via radio or telephone
- Remained calm in high stressful situations
Flight Attendant
Frontier Airlines
08.2022 - 09.2022
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
911 Communications Officer
Coweta County Government
08.2020 - 09.2022
- Knowledge and certified to instruct CPR and first aid to callers
- Familiarity with police and fire codes
- GCIC trained
- EMD certified
- Promptly answered emergency and non-emergency lines
- Provided pre-arrival instructions to callers in life threatening situations
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Remained calm in high stressful situations
Large Store Merchandiser- Seasonal
Coca-Cola UNITED
05.2020 - 08.2020
- Independently worked three stores
- Kept each store well-stocked
- Excellent communication skills with my supervisor as well as store management
- Displayed on-sale products each week on a main display
- Kept back room tidy and organized
Guest Service Supervisor
Great Wolf Lodge
11.2019 - 03.2020
- Supervised team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
- Resolved escalated customer service issues in a timely manner.
- Provided guidance and assistance to new guest service employees during onboarding process.
- Assisted customers with inquiries about hotel services, reservations, check-in and check-out procedures.
- Identified opportunities for providing additional services or products to guests based on their needs.
- Established effective communication channels between front desk personnel and other departments within the hotel.
Lifeguard
Great Wolf Lodge
09.2018 - 11.2019
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Maintained constant surveillance of patrons in the swimming area at all times.
Guest Service Pack Member
Great Wolf Lodge
04.2018 - 11.2019
- First person a guest saw when staying at the lodge
- Assisted guest with all questions and needs during their stay
- Checked guest in when they arrived , took any final payments
- Answer both incoming calls to the hotel and inside the hotel
- Listen to any guest concerns and complaints
- Flexibility in work schedule
Team Member
Target
12.2013 - 04.2018
- Trained in multiple areas
- Train new team members
- Answer any incoming calls
- Flexibility with work schedule
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly in a professional manner.
Caterer and Server
Sodexo
09.2014 - 05.2016
- Worked with a team to set up events to client's satisfaction
- Served food and drinks to client and their guest
- Flexible to work a variety of different events
- Once event was finished took down event
Education
Bachelor Of Science - Criminal Justice
Troy University
Troy, AL05.2016
Skills
- Customer service understanding
- Good decision making
- Problem- Solving
- Time Management
- Multitasking
- Reliability
- Active Listening
- Excellent Communication
Timeline
Emergency Communications Specialist
Weld County Government
06.2024 - Current
911 Communications Officer
Coweta County Government
10.2022 - 05.2024
Flight Attendant
Frontier Airlines
08.2022 - 09.2022
911 Communications Officer
Coweta County Government
08.2020 - 09.2022
Large Store Merchandiser- Seasonal
Coca-Cola UNITED
05.2020 - 08.2020
Guest Service Supervisor
Great Wolf Lodge
11.2019 - 03.2020
Lifeguard
Great Wolf Lodge
09.2018 - 11.2019
Guest Service Pack Member
Great Wolf Lodge
04.2018 - 11.2019
Caterer and Server
Sodexo
09.2014 - 05.2016
Team Member
Target
12.2013 - 04.2018
Bachelor Of Science - Criminal Justice
Troy University
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