Open To Work
Victoria Warwien
Loveland
Work Preference
Summary
Dynamic professional dedicated to enhancing operational workflows and driving team productivity. Developed and implemented Standard Operating Procedures that streamlined processes, resulting in measurable efficiency gains. Proven ability to identify process gaps and implement targeted solutions while promoting team collaboration to achieve high-performance outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon DEN9
Loveland
06.2023 - Current
- Promoted to Process Assistant, leading and supporting teams in daily operations while ensuring productivity, safety, and quality standards.
- Cross-trained in multiple operational areas, increasing team flexibility and operational coverage.
- Demonstrated strong ownership mindset by identifying process gaps and proactively driving solutions.
- Supported leadership with workflow coordination, problem resolution, and performance monitoring in a fast-paced environment.
- Developed and implemented Standard Operating Procedures to streamline workflows and improve process consistency
- Coach Associates on Quality and Productivity
- Trained new team members on standard operating procedures and safety protocols.
Interpreter
All Nations Interpreters Inc
03.2022 - 12.2025
- Facilitated clear dialogue between parties by employing active listening and language proficiency.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Adapted quickly to changing environments and client needs during assignments.
Business Owner/Operator
Alagic Hair Braiding & Beauty Supply
08.2018 - 03.2023
- Managed daily operations of hair braiding and beauty supply business.
- Collaborated with suppliers to negotiate pricing and secure quality products.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Created marketing plans and campaigns to promote products and services to potential customers.
Title Clerk
MN AUTO LICENSE BUREAU
11.2016 - 07.2018
- Assisted customers with inquiries regarding title transfers and vehicle registrations.
- Processed vehicle title applications and maintained accurate records for clients.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Phone Banker
WELLS FARGO BANK N.A
02.2014 - 10.2016
- Maintained call quality standards through clear communication and active listening to enhance client experiences.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Educated customers to independently navigate bank systems and online tools for common inquiries and basic transactions.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH01-2028
Associate of Applied Science - Interior Design
The Art Institutes International Minnesota
Minneapolis, MN05-2005
Skills
- Process improvement
- Safety management
- Workflow management
- Operational assistance
- Safety management
- Data entry
- Resource coordination
- Delegation strategy
- Team collaboration
- Verbal communication
- Resource coordination
Languages
- Arabic
- English
Certification
- Cardinal Safe Access Certificate (Global Robotics University)
- Ground Floor Monitor Certificate (Global Robotics University)
- Robotic Work Cell Safety Operator Certificate (Global Robotics University)
Timeline
Process Assistant
Amazon DEN9
06.2023 - Current
Interpreter
All Nations Interpreters Inc
03.2022 - 12.2025
Business Owner/Operator
Alagic Hair Braiding & Beauty Supply
08.2018 - 03.2023
Title Clerk
MN AUTO LICENSE BUREAU
11.2016 - 07.2018
Phone Banker
WELLS FARGO BANK N.A
02.2014 - 10.2016
Bachelor of Science - Operations Management
Southern New Hampshire University
Associate of Applied Science - Interior Design
The Art Institutes International Minnesota