Victoria Walls
Greenwood
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
Work History
Direct Care Worker
Maxim Health Services
02.2025 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Kept clients engaged in social networks and communities for personal health and growth.
OPHTHALMIC TECH
Delaware Eye Clinic
09.2024 - 02.2025
- Conduct comprehensive eye exams, utilizing advanced diagnostic equipment to assess visual acuity and ocular health
- Analyze results to support accurate diagnoses
- Assist ophthalmologists in procedures, ensuring patient comfort and providing clear explanations
- Collaborate with team to deliver exceptional eye care
- Streamline patient flow, reducing wait times and increasing daily appointment capacity
- Contribute to improved clinic efficiency and patient experience
BEHAVIORAL HEALTH TECH
Banyan Treatment Center
02.2022 - 04.2024
- Monitored client behavior, implemented crisis interventions, and maintained detailed documentation for effective care coordination and evaluation
- Streamlined facility operations by managing client schedules, activities, and headcounts, leading to improved efficiency and client satisfaction
- Fostered a safe environment by enforcing facility rules, conducting one-on-ones, and providing compassionate support to clients in recovery
POSTAL SUPPORT EMPLOYEE
United States Postal Service
10.2023 - 01.2024
- Develop and maintain a deep understanding of USPS products, services, and policies to provide accurate and efficient assistance to customers
- Assist customers in understanding and completing necessary forms for various postal services
- Receive and handle customer complaints and inquiries with patience and professionalism, striving to provide prompt solutions and resolve issues to the customer's satisfaction
HOUSEKEEPER
Nemours
04.2018 - 05.2020
- Maintain proper inventory of cleaning supplies and notify supervisor when supplies are low to ensure uninterrupted cleaning services
- Develop and implement innovative cleaning techniques and strategies to improve efficiency and effectiveness of housekeeping services
- Maintain cleanliness and orderliness of patient rooms, offices, and common areas to provide a comfortable and welcoming environment for patients, families, and staff
OPERATIONS LEAD
Elite Cleaning Services
04.2016 - 04.2018
- Develop and implement strategies to improve team productivity and efficiency in order to meet project deadlines and exceed client expectations
- Train and mentor team members to enhance their skills and knowledge in order to drive continuous improvement and professional growth
- Led operations team to streamline processes, resulting in significant productivity gains and enhanced client satisfaction across multiple projects
MEDICAL ASSISTANT
Advance plastic surgery
04.2014 - 01.2015
- Assist the physician in performing cosmetic procedures, such as laser treatments, Botox injections, and dermal filler injections, ensuring patient comfort and safety
- Assist in prepping patients for surgical procedures, including sterilizing and arranging surgical instruments, setting up operating room, and ensuring compliance with sterile techniques
- Maintain accurate and organized patient records, including medical history, treatment plans, and progress notes, to ensure efficient and effective patient care
Education
Certificate of Technical Studies - Certified Nursing Assistant
Coleman CNA Academy
Dover, DE03-2025
Certificate of Technical Studies - Medical Assisant
Harris School of Business
Wilmington, DE 04-2014
High School Diploma -
Penn Foster Career School
Scranton, PA04-2013
Skills
- Compassionate client care
- CPR certified
- Emotional support
- Client safety and first aid
Timeline
Direct Care Worker
Maxim Health Services
02.2025 - Current
OPHTHALMIC TECH
Delaware Eye Clinic
09.2024 - 02.2025
POSTAL SUPPORT EMPLOYEE
United States Postal Service
10.2023 - 01.2024
BEHAVIORAL HEALTH TECH
Banyan Treatment Center
02.2022 - 04.2024
HOUSEKEEPER
Nemours
04.2018 - 05.2020
OPERATIONS LEAD
Elite Cleaning Services
04.2016 - 04.2018
MEDICAL ASSISTANT
Advance plastic surgery
04.2014 - 01.2015
Certificate of Technical Studies - Certified Nursing Assistant
Coleman CNA Academy
Certificate of Technical Studies - Medical Assisant
Harris School of Business
High School Diploma -
Penn Foster Career School
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