Victoria Tooz
Fort Lupton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
In Home Health Nurse
Circle of Care Colorado
Colorado Springs, CO
10.2021 - Current
- Managing and distributing patients medications.
- Administered patients care plans.
- Document patients progress.
- Assisted patient with activities of daily living to promote independence.
- Managed patient recovering from medical or surgical procedures.
Memeber Services Representative
United Power
Brighton, CO
03.2019 - 09.2021
- Collaborated with cross-functional teams to streamline processes and improve service workflows.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Investigated and resolved customer inquiries and complaints quickly.
- Worked with colleagues in team setting to ensure customer satisfaction and meet company goals.
Education
High School Diploma -
Fort Lupton High School
Fort Lupton, COSkills
- HIPAA compliance
- Medication administration
- Compassionate and caring
- Care coordination
- Post-surgical care
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
Timeline
In Home Health Nurse
Circle of Care Colorado
10.2021 - Current
Memeber Services Representative
United Power
03.2019 - 09.2021
High School Diploma -
Fort Lupton High School