Victoria Rapp
Grand Junction
Summary
Dynamic professional with extensive retail experience and a strong record in customer engagement and time management. Demonstrates exceptional physical stamina and organizational skills in fast-paced environments. Proven ability to meet departmental goals and enhance customer satisfaction through effective teamwork and independent work. Committed to maintaining high standards and adapting to new challenges to support organizational success.
Overview
10
10
years of professional experience
Work History
Overnight Stocker
Walmart
Grand Junction
07.2021 - Current
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Assisted customers with product, promotion and policy information.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Worked collaboratively with other team members to achieve departmental goals.
Call Center Representative
Startek USA
Grand Junction
01.2019 - 03.2021
- Answered incoming calls from customers, and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
Sandwich Artist
SUBWAY®Restaurants
Fruita
09.2017 - 09.2018
- Maintained cleanliness of work area throughout shift.
- Assembled and served meals according to specific guest requirements.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Organized inventory for efficient restocking of products.
Server/Dishwasher
Gormet Cooke Catering
Martinsburg
09.2015 - 01.2016
- Set up and cleaned up food preparation and service stations before and after catered events.
- Transported food and catering equipment to and from event locations.
- Communicated effectively with team members to ensure smooth operations during events.
- Performed light housekeeping duties such as laundry, dishwashing, vacuuming, dusting, and mopping floors.
Education
High School Diploma -
Spring Mills High School
Martinsburg, WV05-2015
Skills
- Time management
- Adaptable learning
- Goal setting
- Communication
- Physical stamina
- Heavy lifting
- Speed and efficiency
- Stress tolerance
- Customer engagement
- Works well independently and in groups
- Attention to detail
Timeline
Overnight Stocker
Walmart
07.2021 - Current
Call Center Representative
Startek USA
01.2019 - 03.2021
Sandwich Artist
SUBWAY®Restaurants
09.2017 - 09.2018
Server/Dishwasher
Gormet Cooke Catering
09.2015 - 01.2016
High School Diploma -
Spring Mills High School
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