Victoria Milligan
Cleveland Heights
Summary
Healthcare professional with many years in Cerner, Epic Hyperspace, Meditech, and Allscripts. I have experience supporting hospitals and multi-practice clinics transitioning between EMR, s. Credentialed classroom trainer in Epic Cadence, Prelude, Hospital billing, and Professional billing. I have superb knowledge of onsite and remote EMR support, help desk, customer service , call center support with end users and system functionality. Application knowledge includes training, and build support for EMR/EHR on various health care systems to include.
Overview
3
3
years of professional experience
Work History
Team Lead
Wellforce Health System
Lowell MA
02.2022 - 07.2022
- Data Abstraction|Remote|OrthoCarolina, Assist with leading and coordinating team projects, assignments and team responsibilities
- Works effectively in a team environment and maximizes team effectiveness
- Focus on exceptional customer service and drive innovation to create an atmosphere that supports new ideas while assisting the team with extracting patient data from current software and transferring the relevant data into Cerner such as past medical Hx, surgical Hx, vitals, problem list, medications, immunizations, and labs.
Helpdesk Support
CHS
08.2021 - 09.2021
- Hospital System
- Assisted the client with entering service now tickets on behalf of the end-users
- My duties were to remote in end-user sessions to see if the issues could get resolved before entering tickets
- After entering tickets, I was responsible for creating a case in salesforce tracking the time of the calls, the issues, and the time it took me to document the issue.
05.2021 - 07.2021
- Data Chart Abstraction| Advent Health| Remote
- Assisted with chart correction, removing duplicate charts, extracted patients name, medical history, vital statistics, and test results in medical history remotely.
Epic ClinDoc Consultant
Ballad Health
Johnson City
06.2020 - 07.2020
- Assisted Physicians and Nurses with their clinical documentation, CPOE, H&P notes, smart phrases, personalization, closing encounters, results, and logging service now tickets on behalf of the client for issues within epic to gain proper functionality.
Epic ClinDoc Consultant
University Hospital System
San Antonio
05.2020 - 06.2020
- Supported Physicians and Nurses with personalization, order entry, clinical documentation, order sets, working from the brain, flowsheet, medication administration record, associating devices, workflow issues, documenting blood, and navigating within Epic
Epic Remote, Trinity Health Hospital
Sterling Heights
03.2020 - 04.2020
- Extracted patient data from current software and transferred the relevant data into Epic
- Hyperspace such as past medical Hx, surgical Hx, vitals, problem list and labs.
Epic ClinDoc Consultant
Advocate Aurora Medical Center
Chicago
02.2020 - 03.2020
- Assisted Physicians and Nurses with daily clinical documentation for each of their patients
- Supported with personalization, orders, workflow, transport request, flowsheets, the MAR, associating devices, worklist, working from the brain, and admission, transfer, and discharge orders.
Epic Inpatient Team Lead
Catholic Charity Hospital
Long Island
01.2020 - 02.2020
- Led the Epic inpatient support team to complete yet another successful go-live
- I utilized my time by assisting end users with learning multiple different functionalities within epic pertaining to their job role such as admissions, transfers, discharges, personalization, and with CPOE
- While I was here, I also assisted in the command center answering phones and logging service tickets to resolve issues.
Epic Revenue Cycle CT | CHS
08.2019 - 01.2020
- Delivering classroom training to end-users; Epic PB & HB applications
- Training new employees on specific Epic revenue cycle workflows
- Assisted Principal Trainer with curriculum design and creating quick study guides and tip sheets
- Managed classroom attendance and ensured LMS was updated for each training session.
Epic Grand Central Consultant
MUSC Health
Lancaster
08.2019 - 08.2019
- Assisted centralize schedulers with scheduling, pre-registration, ancillary orders, transcribing orders, canceling/rescheduling appointments, and admissions.
Team Lead
Epic Revenue Cycle CT| Trinity Health
10.2018 - 05.2019
- Provided classroom training for Professional Billers and Hospital Billers
- Led a team of 26 consultants to provide with facilitator guides and setting up test patients for training purposes in the play environment
- Worked as an ongoing learning resource for trainees
- Ensured readiness of training rooms, computer workstations, devices, and materials for classes
- Successfully supported the big bang go live.
Epic Inpatient ClinDoc Consultant
Mercy Health Hospital
Springfield
09.2018 - 09.2018
- Supported Physicians, Nurses, and Nutritionists with learning the functionalities within the Epic
- ClinDoc module
- I assisted end-users with setting up their templates, personalization, orders, copy and forwarding notes, flowsheets, the MAR, blood administration, signing orders via in-basket, and closing encounters.
Epic Inpatient ASAP Consultant/ Zone Coordinator
WellStar Medical Hospital
Atlanta
03.2018 - 04.2018
- Supported the emergency department clinical staff with navigating within the Epic ASAP module with orders, order sets, reconciling meds, clinical documentation, personalization, transfers, and discharges.
Epic Ambulatory Support Consultant
Deaconess Health System
Evansville
02.2018 - 03.2018
- Assisted Clinical staff with rooming a patient, documenting injections, H&P notes, personalization, meds and orders, workques, prior authorizations, linking orders, transcribing orders, charges, in-basket, and closing encounters.
Epic Ambulatory Consultant
Novant Health Medical Center
Manassas
02.2018 - 02.2018
- Assisted end-users with converting over from their very own unique build of Epic 2015 into the latest version of Epic
- I help clinical staff with rooming their patients, meds and orders, smart phrases, telephone encounters, in-basket, workques
- I also assisted with doing some clinical abstraction for this clinic for a smoother and successful go live.
Epic Ambulatory Consultant
Deaconess Health System
Evansville
01.2018 - 01.2018
- Assisted Clinical staff with rooming patients, documenting injections, H&P notes, personalization, meds, and orders, workques, prior authorizations, linking orders, transcribing orders, charges, in-basket, registration, scheduling, and closing encounters.
Epic Cadence Consultant
Good Shepherd Medical Center
Longview
11.2017 - 12.2017
- Assisted front desk staff with setting up their DAR, s, pre-registration, scheduling/canceling appointments, referrals, workques, setting up in-basket pools, telephone encounters, letters, linking orders to visits, no showing patients, and checking patients in & out.
Epic ClinDoc Consultant
Cooley Dickinson Hospital
Northampton
10.2017 - 10.2017
- Provided elbow support to Physicians and Nurses with releasing & acknowledging orders, linking medications, understanding the flowsheet, the MAR (medication administration record), personalization, progress notes, nursing notes, care plans, education, order sets, and signing orders via in-basket.
Epic ASAP Consultant
Cleveland Clinic Akron General
Akron
09.2017 - 10.2017
- Provided elbow support to end-users in the emergency department
- I assisted with workflow issues, admission, transfers, and discharge orders, personalization, tracking board, and all clinical documentation.
Epic OpTime Consultant
Cleveland Clinic
09.2017 - 09.2017
- Provided elbow support to Physicians, Nurses, and front desk staff in the OR department
- Assisted in pre-operative notes, associating devices, personalization, med reconciliation, and meds & orders.
Epic Cadence Consultant
Wheaton Franciscan Healthcare
Racine
08.2017 - 08.2017
- Assisted front desk end-users with setting up their DAR’s, registration, canceling & scheduling appointments, workques, referrals, link orders, scanning, RTE insurance verifications, and in-basket.
Epic Ambulatory Consultant
Saint Mary’s Hospital
Waterbury
06.2017 - 07.2017
- Assisted end-users with clinical documentation according to their workflows, finding work arounds in Epic, personalization, faxing, charges, referrals, in-basket, workques, closing encounters, and with meds & orders.
Epic Cadence Consultant
Cleveland Clinic
Beachwood
05.2017 - 06.2017
- Assisted front desk staff with setting up their DAR, s, pre-registration, scheduling/canceling appointments, referrals, workques, setting up in-basket pools, telephone encounters, letters, linking orders to visits, no showing patients, and checking patients in & out of Epic.
Epic Ambulatory Consultant
Baptist Health
Little Rock
03.2017 - 04.2017
- Assisted with workflow issues, personalization, rooming patients, med reconciliation, H&P notes, documenting injections, telephone encounters, charges, in-basket messages, workques, and closing encounters.
Epic Ambulatory Consultant
Cleveland Clinic South Point Hospital
Warrensville
12.2016 - 12.2016
- Assisted clinical staff with Epic upgrades, such as charge capture, configurations, order entry, note writer, smart phrases, and implementing patient information in Epic.
Epic Ambulatory Beacon Support Consultant
Lehigh Medical Center
Allentown
10.2016 - 11.2016
- Assisted Oncology clinic staff with scheduling orders, editing treatment plans, personalization, releasing and acknowledging orders, making appointment series, med and orders, documenting blood administration, and worked closely with go-live support staff and hospital staff to resolve
- Epic issues.
Epic Grand Central Consultant
North Shore Medical Center
Salem
01.2016 - 02.2016
- Provided elbow support to the emergency department front desk staff
- I assisted with registration, arrivals, checking in and out of the emergency department, admissions, transfers, and discharges.
Education
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Hondros School of Nursing
2011
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Remington College
2009
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Cleveland Heights High School
1996
Skills
- Epic ClinDoc
- Remote Support
- Credentialed Trainer
- Epic Prelude
- Team Lead
- Epic Cadence
- Call Center
- Service Desk
- Epic Revenue Cycle
- Revenue integrity
- Help desk Support
- Data Chart Abstraction
- Epic Beaker IT Support
Timeline
Team Lead
Wellforce Health System
02.2022 - 07.2022
Helpdesk Support
CHS
08.2021 - 09.2021
05.2021 - 07.2021
Epic ClinDoc Consultant
Ballad Health
06.2020 - 07.2020
Epic ClinDoc Consultant
University Hospital System
05.2020 - 06.2020
Epic Remote, Trinity Health Hospital
03.2020 - 04.2020
Epic ClinDoc Consultant
Advocate Aurora Medical Center
02.2020 - 03.2020
Epic Inpatient Team Lead
Catholic Charity Hospital
01.2020 - 02.2020
Epic Revenue Cycle CT | CHS
08.2019 - 01.2020
Epic Grand Central Consultant
MUSC Health
08.2019 - 08.2019
Team Lead
Epic Revenue Cycle CT| Trinity Health
10.2018 - 05.2019
Epic Inpatient ClinDoc Consultant
Mercy Health Hospital
09.2018 - 09.2018
Epic Inpatient ASAP Consultant/ Zone Coordinator
WellStar Medical Hospital
03.2018 - 04.2018
Epic Ambulatory Support Consultant
Deaconess Health System
02.2018 - 03.2018
Epic Ambulatory Consultant
Novant Health Medical Center
02.2018 - 02.2018
Epic Ambulatory Consultant
Deaconess Health System
01.2018 - 01.2018
Epic Cadence Consultant
Good Shepherd Medical Center
11.2017 - 12.2017
Epic ClinDoc Consultant
Cooley Dickinson Hospital
10.2017 - 10.2017
Epic ASAP Consultant
Cleveland Clinic Akron General
09.2017 - 10.2017
Epic OpTime Consultant
Cleveland Clinic
09.2017 - 09.2017
Epic Cadence Consultant
Wheaton Franciscan Healthcare
08.2017 - 08.2017
Epic Ambulatory Consultant
Saint Mary’s Hospital
06.2017 - 07.2017
Epic Cadence Consultant
Cleveland Clinic
05.2017 - 06.2017
Epic Ambulatory Consultant
Baptist Health
03.2017 - 04.2017
Epic Ambulatory Consultant
Cleveland Clinic South Point Hospital
12.2016 - 12.2016
Epic Ambulatory Beacon Support Consultant
Lehigh Medical Center
10.2016 - 11.2016
Epic Grand Central Consultant
North Shore Medical Center
01.2016 - 02.2016
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Hondros School of Nursing
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Remington College
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Cleveland Heights High School
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