Victoria McDonell
Cortez
Summary
Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improves, processes and increase customer satisfaction.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator/ UA Tester
Porchlight Health
Cortez, CO
02.2026 - Current
- Coordinated patient scheduling and follow-up appointments to optimize care delivery.
- Facilitated communication between patients, providers, and support staff to enhance service efficiency.
- Managed patient intake processes, ensuring accurate documentation and adherence to compliance standards.
- Developed and implemented streamlined workflows for patient referrals, reducing processing time significantly.
- Trained new staff on patient care protocols and administrative procedures to maintain high-quality service levels.
- Oversaw electronic health record (EHR) management, ensuring data accuracy and timely updates for all patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Caseworker
The Pinon Project Family Resource Center
Cortez, CO
08.2022 - Current
- I case manage and support families who are at risk of being involved with CPS. I prevent interactions with CPS.
Colorado Community Response Caseworker / Supervised Visits and Safe Exchange Coordinator
The Pinon Project Family Resource Center
Cortez, CO
04.2022 - Current
- Daily job requires interactions with families in the community and helping them navigate the community, resources and systems in the community such as DSS, CPS, Courts, Doctors, CARS, recovery center and other Agencies in Colorado. Weekly and monthly meetings with in our agency and other agencies in the community. Keeping detail data updated daily in multiple systems on the computer and in physical filing. Various trainings include family resource training that includes working with people in trauma, addiction, multi system involvement. Data training in Excel, Microsoft, Apple, office outlook, google calendar, word and electronic filling
Administrative Assistant
Social Services
Cortez, CO
04.2024 - 02.2026
- Coordinated scheduling and logistics for community outreach programs, enhancing service delivery efficiency.
- Managed client communications, ensuring timely responses and positive experiences with social services.
- Developed and maintained filing systems, improving document retrieval processes for staff and clients.
- Assisted in the preparation of reports and presentations, facilitating data-driven decision-making for management.
Administrative Medical Assistant
SOUTHWEST MEDICAL GROUP
Cortez, CO
07.2020 - 08.2021
- Daily checking in patients preparing the schedule for the day / week for the Drs, NPS, PAs, PA-Cs and for our lab and behavioral therapist. Handling all the phone calls and meeting quotas for daily incoming and out going calls. this job is very diverse in tasks we have to handle day to day being apart of the Southwest Medical Group you are very much a huge role in the community and I think that’s ones of my favorite things about this job is the chance to be apart and better the community
Relationship Banker, First National
First National Bank
Cortez, CO
07.2019 - 06.2020
- As a Relationship Banker we handle the Hard Working operation side of the bank day to day banking Dependable needs Handling all the money that came in and Quick Learner out of the bank I was also able to open new accounts, IRAs, CDs and business accounts.
Front Desk Receptionist
Econo Lodge
Cortez, CO
09.2019 - 11.2019
- I checked guest in and out during the night shifts I was also responsible for online reservations and balancing the hotels payments every night. I also handled the books and breakfast. Occasionally covering for our house cleaners and kept the grounds clean. It was my responsibility to handle customer complaints in person and over the phone.
Paraprofessional
Montezuma county school district
Cortez, CO
08.2017 - 05.2019
- As a Special Needs Para I spent my day one on one with students who needed assistance being in general education class rooms working one on one to make their day easier and giving them the attention they needed and help with every aspect of their day. As A kindergarten Para I assisted in the class room working with all the students and the teacher helping and assisting the students and teacher with day to day needs to make life easier on the class and teacher.
Bartender
Lotsa Pasta & Thatsa Pizza
Cortez, CO
06.2017 - 11.2018
- I was a bartender and managed the Thats A Pizza side of the restaurant I was the bartender, waitress, hostess I opened and closed the bar and was responsible for balancing the draw every night locking and cleaning up the bar.
Education
High School Diploma -
Montezuma Cortez High School
Cortez, COSkills
- Huge people person
- Banking
- Financial Services
- Account Management
- Bartending
- Classroom Management
- Experience Working With Students
- Teaching
- Tutoring
- Math
- Event Planning
- Mentoring
- Public Speaking
- Special Education
- Presentation Skills
- Customer service
- Presentation skills
- Experience working with students
- Financial services
- Account management
- Cash handling
- Classroom management
- Special education
- Behavioral therapy
- Case Management
- Child Protective Services
- Social Work
- Crisis Intervention
- Research
- Computer skills (5 years)
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient records management
- Patient documentation
- Goal setting
- Follow-up care
- Documentation
- Patient safety
- Patient registration
- Filing and recordkeeping
- Office administration
- Relationship building
- Payment collection
- Policy compliance
- Insurance practices
- Healthcare operations
- Claims processing
- Database coordination
- Medical data collection
- Patient outreach and Follow-up
Timeline
Patient Care Coordinator/ UA Tester
Porchlight Health
02.2026 - Current
Administrative Assistant
Social Services
04.2024 - 02.2026
Caseworker
The Pinon Project Family Resource Center
08.2022 - Current
Colorado Community Response Caseworker / Supervised Visits and Safe Exchange Coordinator
The Pinon Project Family Resource Center
04.2022 - Current
Administrative Medical Assistant
SOUTHWEST MEDICAL GROUP
07.2020 - 08.2021
Front Desk Receptionist
Econo Lodge
09.2019 - 11.2019
Relationship Banker, First National
First National Bank
07.2019 - 06.2020
Paraprofessional
Montezuma county school district
08.2017 - 05.2019
Bartender
Lotsa Pasta & Thatsa Pizza
06.2017 - 11.2018
High School Diploma -
Montezuma Cortez High School