Victoria Cerny
Littleton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Certified Babysitter
Various Families
Littleton, CO
01.2017 - 09.2022
- Facilitated open communication with parents through regular check-ins, sharing important updates or discussing any concerns that may arise.
- Managed emergency situations effectively, administering first aid when necessary and contacting appropriate medical professionals in a timely manner.
- Instilled good manners in children through consistent modeling of proper etiquette during mealtime conversations or social interactions.
- Organized recreational outings for children that encouraged physical activity and engagement with nature.
- Assisted parents with daily routines and transitions to ease the stress of morning drop-offs or evening pickups.
Golf Caddy
Columbine Country Club
Littleton, CO
05.2021 - 08.2021
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
Sales Intern
All Copy Products
Denver, CO
07.2024 - 09.2024
- Managed tasks in accounts payable, travel booking, and office tech sales to alleviate the work load of managers
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Contributed to a engagement and advertising by assisting in social media management.
- Increased sales leads by conducting thorough market research and identifying potential clients.
Private Nanny
Brooks Family
Santa Clara, CA
09.2023 - 12.2024
- Developed strong relationships with parents, maintaining open communication about their child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Encouraged developmental skills through enriching games and reading from ages 1 to 2.
Education
High School Diploma -
Valor Christian High School
Highlands Ranch05-2022
Bachelor of Science - Political Science
Santa Clara University
Santa Clara, CA06-2026
Skills
- Trained in outlook software
- Sales strategy
- Content development
- Data evaluation
- Client nurturing
- Social skill development
Languages
Spanish
Professional Working
Portuguese
Limited Working
Timeline
Sales Intern
All Copy Products
07.2024 - 09.2024
Private Nanny
Brooks Family
09.2023 - 12.2024
Golf Caddy
Columbine Country Club
05.2021 - 08.2021
Certified Babysitter
Various Families
01.2017 - 09.2022
High School Diploma -
Valor Christian High School
Bachelor of Science - Political Science
Santa Clara University
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