VICTORIA ARISTIZABAL MEJIA
El Tablazo,ANT
Summary
Committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring effective solutions for customer needs. Utilize strong language skills to provide effective support and resolve issues efficiently. Deep knowledge of managing high-volume inquiries and maintaining client satisfaction through problem-solving and clear communication. Skilled at accurately transcribing audio files into written documents using modern transcription software. Consistently complete assignments on time. Expertise in time management allows for effective handling of simultaneous projects.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Solvo SA
Medellin, ANT
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Bilingual Agent
Admin OPS
01.2023 - 11.2024
- Gather information regarding real estate through email and text
- Call filtering to enroute the costumer to the correct real estate agent
- Database managment
- Train new members of the team
- Managing the quality of the team
- Increased client retention rate by providing exceptional customer service in their preferred language.
Administrative assistance
EMTELCO
07.2017 - 10.2017
- Take phone calls
- Give general information to the costumer
- Solve tech problems
- Upgrading services
Administrative Assistant
ACCION S.A
11.2016 - 07.2017
- Take phone calls
- Give general information to the costumers
- Solve tech problems
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Highschool -
Simon Bolivar public school
Itagüí, Antioquia 01.2001 - 01.2013
Highschool -
Simon Bolivar
Colombia, Colombia 01.2006 - 01.2013
Skills
Office management
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Data collection
Team collaboration
Appointment scheduling
Computer proficiency
Complaint handling
Task prioritization
Timeline
Customer Service Representative
Solvo SA
11.2024 - Current
Bilingual Agent
Admin OPS
01.2023 - 11.2024
Administrative assistance
EMTELCO
07.2017 - 10.2017
Administrative Assistant
ACCION S.A
11.2016 - 07.2017
Highschool -
Simon Bolivar
01.2006 - 01.2013
Highschool -
Simon Bolivar public school
01.2001 - 01.2013
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