Victor Salazar
Agent Customer Service
Bogotá
Summary
Professional customer service specialist, prepared to bring exemplary service to new team. Background includes managing customer inquiries, troubleshooting issues, and ensuring customer satisfaction. Recognized for collaborative spirit and adaptability in dynamic environments. Skills include effective communication, conflict resolution, and time management, valued by employers for reliability and flexibility.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Supervisor
Foundever
01.2025 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer service representative
Optum Global Solutions Colombia
10.2021 - 04.2024
- Managed customer complaints and effectively resolved issues
- Collaborated with cross-functional teams and other departments
- Utilized CRM systems to address customer needs
- Demonstrated excellent verbal and written communication skills
- Conducted follow-ups with customers to ensure satisfaction
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Agent
Grupo Empresarial Proyect Service
12.2020 - 10.2021
- Managed complaints and effectively resolved problems.
- Demonstrated ability to work in a team and collaborate with other departments.
- Utilized knowledge of CRM systems to address customer needs.
- Demonstrated excellent verbal and written communication skills.
- Conducted follow-ups with customers to ensure satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Culinary Trainee
Aloft Abu Dhabi
07.2019 - 11.2020
- Demonstrated proficiency in culinary techniques and food handling
- Collaborated effectively with team members in professional kitchen environments
- Successfully executed recipes and met quality standards
- Trained in food hygiene and kitchen safety procedures
- Managed inventory and controlled costs in kitchen operations.
- Contributed to a reduction in food waste through diligent inventory control and proper storage techniques.
- Assisted in the development of new menu items for seasonal promotions and special events.
- Completed daily food preparation tasks while adhering to strict health and safety guidelines.
- Enhanced customer satisfaction by consistently preparing high-quality meals according to standard recipes.
- Demonstrated strong knife skills, resulting in precise cuts and reduced food waste.
Education
Tecnólogo en gastronomía -
Universidad ECCI
Bachiller académico - undefined
Colegio Casa Académica Cultural
Skills
Problem-solving
Customer relations
Adaptability and flexibility
Team building and leadership
Complaint resolution
Decision-making
Time management
Call center operations
Continuous improvement
Timeline
Customer Service Supervisor
Foundever
01.2025 - Current
Customer service representative
Optum Global Solutions Colombia
10.2021 - 04.2024
Customer Service Agent
Grupo Empresarial Proyect Service
12.2020 - 10.2021
Culinary Trainee
Aloft Abu Dhabi
07.2019 - 11.2020
Bachiller académico - undefined
Colegio Casa Académica Cultural
Tecnólogo en gastronomía -
Universidad ECCI
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