Victor mora
denver
Summary
Enhanced customer satisfaction and increased sales through effective communication and relationship management. Expertise in technical troubleshooting and service scheduling, ensuring operational efficiency and timely resolutions. Proven success in operations management and problem-solving, driving business growth and customer loyalty. Dedicated to delivering exceptional service and creating positive customer experiences in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner Operator
Gold Star Trucking
Denver
09.2024 - Current
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Performed routine maintenance tasks to enhance vehicle reliability and safety.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Service Advisor
TRU Automotive
Denver
03.2017 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prioritized tasks effectively to manage high volume of customer interactions and service requests.
- Provided detailed follow-up on services performed and future maintenance needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Oversaw warranty counseling process to manage expense controls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Followed up with existing customers regarding past services performed on their vehicles.
Car Salesperson
Mazda Dealership
Lakewood
05.2015 - 08.2017
- Developed relationships with potential buyers through phone calls and emails.
- Negotiated prices with customers who wanted to buy used cars from dealership's lot.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for dealership.
- Engaged in discussions with customers to understand their needs and tailor offers accordingly.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Educated customers about vehicle specifications and benefits to enhance informed purchasing decisions.
- Collaborated with team members to enhance customer experience and streamline sales processes.
- Assisted customers in selecting suitable Mazda vehicles based on preferences.
- Conducted test drives to demonstrate vehicle features and performance.
- Presented financing options and explained warranty packages to clients.
- Collaborated with team members to maintain a welcoming showroom environment.
- Maintained up-to-date knowledge of Mazda models and industry trends for effective sales conversations.
- Conducted test drives for prospective buyers.
Service Advisor
Pepboys Parts And Auto
Denver
06.2010 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in an efficient and courteous manner.
- Engaged with customers to identify needs and provide tailored solutions for their automotive service inquiries.
- Utilized problem-solving skills to address customer concerns and ensure timely resolutions.
- Promoted available products and services to customers during service and account management calls.
- Upsold additional products or services when appropriate to enhance customer experience and increase revenue.
- Communicated with technicians to ensure accurate diagnosis and timely repairs.
- Explained service options and pricing to customers clearly and effectively.
Education
High School Diploma -
New America
Aurora, CO05-2006
Some College (No Degree) - Engineering
CCD
Denver Skills
- Sales transactions
- Customer support
- Vehicle maintenance
- Technical troubleshooting
- Customer relationship management
- Service scheduling
- Payroll processing
- Financial planning
- Vehicle inspection
- Route planning
- Maintenance scheduling
- Sales strategy
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Active listening
- Time management
- Customer service
- Adaptability
- Documentation and reporting
- Profit optimization
- Operations management
- Personnel management
- Regulatory compliance
- Preventative maintenance
- Vendor negotiation
- Sales negotiation
- DOT compliance
- Class A commercial Driver's license
- Mechanical tools
- Strong work ethic
- Flexible schedule availability
- Shipping and packaging
- Attention to detail
- GPS navigation mastery
- Logbook management
- Transportation safety
- Planning
- Verbal and written communication
- Basic maintenance
- Problem-solving capacity
- Weather awareness
- Tractor-trailer driving specialist
- Safe driving practices
- Trailer maintenance
- Decision-making
- Heavy haul expert
Languages
Spanish
Professional
Certification
CDL License
References
References available upon request.
Timeline
Owner Operator
Gold Star Trucking
09.2024 - Current
Service Advisor
TRU Automotive
03.2017 - 09.2024
Car Salesperson
Mazda Dealership
05.2015 - 08.2017
Service Advisor
Pepboys Parts And Auto
06.2010 - 08.2015
High School Diploma -
New America
Some College (No Degree) - Engineering
CCD